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Senior Patient Access Associate

2 months ago

The Woodlands, United States Houston Methodist Full time

Job Summary:

Houston Methodist is seeking a Senior Patient Access Associate to join our team. As a key member of our patient access team, you will be responsible for obtaining and entering accurate demographic and insurance information in the electronic health record (EHR) on patients presenting at various entry points of the facility.

Key Responsibilities:

  • Obtain and record accurate demographic and insurance information on patients by interviewing patients, family members, and physicians.
  • Ensure that the correct insurance plan codes are utilized for the billing process.
  • Regularly work in multiple areas, such as emergency department registration, main registration, bed management, cashier, etc., and/or EHR work queues specific to patient access.
  • Contribute to departmental and hospital patient experience by proactively seeking solutions to address patient issues and concerns.

Requirements:

  • High School diploma or equivalent education.
  • Four years of customer service experience, including two years of experience in hospital registration.
  • Demonstrates the skills and competencies necessary to safely perform the assigned job.
  • Sufficient proficiency in speaking, reading, and writing the English language.

What We Offer:

Houston Methodist is a leading healthcare provider in the region, offering a competitive salary and benefits package, as well as opportunities for professional growth and development.