Digital Support Specialist
1 week ago
Zachary Piper Solutions is seeking a skilled Digital Support Specialist to support a critical cloud security program. The ideal candidate will have experience with cloud environments and provide end-user support to customers at the Tier 1/Tier II level.
Clearance Requirements:
• Must hold an active TS/SCI with Full Scope Polygraph
Responsibilities:
• Complete incoming tickets through Remedy, ServiceNow, or other ticketing systems
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
Qualifications:
• Bachelor's Degree and 2+ years of related professional experience
• Excellent customer service skills and focus
• Desire to learn new tools such as Netmom and Windbg
• Openness to shift work, as 24/7 support is essential
Benefits:
• Compensation: $70,000 - $105,000+ based on years of experience
• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday
• Opportunity to get your foot in the door with cloud
• Long-term stable program
Key Skills:
• Help desk, IT, system administration, service desk, active directory, Azure, Office365, Full scope polygraph, FSP, TS/SCI, Polygraph, Remedy, ServiceNow, troubleshooting, configuration, ticketing, IT, information technology, SOC, security operations center, deploying, deployment, Jira, documentation, intelligence, DoD, department of defense, security clearance, clearance, Washington, shift work, 24x7, Elkridge, Maryland, CIA, DIA, NGA, NRO, Debugging, audit, root cause, cyber, network operations, operational environment, netops, operations, cyber security, cybersecurity, networks, networking, systems, systems engineering, Cisco, Juniper, LAN, WAN, TS/SCI, SECURITY CLEARANCE, CLEARANCE, TOP SECRET/SCI, SCI, SINGLE SCOPE POLY, POLYGRAPH, software development, troubleshooting, active directory, ticketing, trouble ticketing, remedy, system administrator, systems administrator, system admin, NGA, GEOINT, SIGINT, government contract, sec+, security+, a+, Azure, Microsoft Azure, Microsoft, MS, router, switch, SLAs, SLA, service level agreement, digital escort, intelligence, Microsoft, Azure, tier I, Tier II, active directory, Cloud, cloud based, ticketing, tickets
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