Customer Service Representative

1 month ago


Marquand, Missouri, United States Eastgate Chrysler Dodge Jeep Ram Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service / Business Development Representative to join our team at Eastgate Chrysler Dodge Jeep Ram.

Key Responsibilities
  • Handle incoming phone calls and provide exceptional customer service
  • Manage leads and set appointments for prospective and current customers
  • Conduct internal CSI calls and emails to ensure customer satisfaction
  • Work closely with managers to develop and implement sales strategies
  • Set appointments for customers to meet with sales team members
  • Manage high volumes of customer inquiries through phone, email, and text/chat
  • Update customer information in our CRM system daily
  • Follow up with existing, prospective, and missed/canceled customers
  • Ensure customer satisfaction and maintain a positive team environment
Requirements
  • Excellent telephone skills and ability to build rapport with customers
  • Self-motivated and energetic with strong organizational skills
  • Ability to multitask and meet daily goals
  • Strong written and oral communication skills
  • Ability to follow up with customers effectively
  • Cold calling and call center experience
What We Offer

Competitive pay based on experience, medical, dental, and vision insurance, 401(k) investment plan, paid vacation and holidays.



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