Supervisor, Outside Plant Maintenance Expert

4 weeks ago

Newark, New Jersey, United States Altice USA Full time
Job Summary

The OSP Supervisor will ensure that plant performance is maintained in concert with specifications defined by Platform of Choice. The Supervisor will ensure that plant reliability is at an acceptable level resulting in a satisfactory customer experience. The Supervisor will ensure that staff is trained to appropriately support both the specifications and customer experience.

Responsibilities
  • Possess knowledge and understanding of the key drivers and goals of the business, including financial and operational business metrics. Understand how your actions and decisions impact the organization. Make sound decisions that continuously align with our goals and daily activities.
  • Motivate and engage team, providing clear direction that demonstrates accountability, ownership, and an understanding of how the team's work and each individual can contribute to Altice's success by translating organizational goals into team and individual goals. Ensure all employees demonstrate identified behaviors, that actions and decisions are made through the lens of the customer, and goals align with those outlined by the business. Measured via goals and metrics in the performance management program.
  • Monitor priorities and progress of team using departmental and individual metrics. Drive accountability for actions, commitments, and customer focus. Measured via monthly scorecard, annually in the performance management system, and employee actions taken.
  • Deliver ongoing feedback, coaching, development plans and training to reinforce appropriate behaviors, teach employees new skills, motivate employee to pursue higher levels of performance, mentor employees, and correct performance deficiencies, in a supportive environment of continuous development and professional growth. Measured via documentation of coaching session, development plans, training, and corrective action as appropriate. Take action as appropriate with top and bottom performers.
  • Shape roles and assignments in ways that build employees' capabilities and leverages talent. Define clear business and behavioral goals, expectations, measurements, and development actions. Measured via performance management and learning management.
  • Manage professional conduct holding team, peers, and yourself accountable for adherence to values, polices, and performance standards.
  • Demonstrate a relentless focus on the safety and well-being of our employees. Role model safe work practices and personally champion a proactive, behavioral based safety agenda that links safety consciousness into all daily activities.
Qualifications
  • Associate's Degree preferred; minimum of six years related technical experience.
  • Must be certified in the job competencies BBT IV or equivalent and be able to perform, explain and demonstrate all related tasks.
  • Supervisory experience preferred.
  • Extensive knowledge of PC software applications including DOS, Windows, Network and Internet communications. Preferred knowledge of Local number portability, Altice telephone transport system and how it operates and interfaces with Network Operations Center, CableData and other related systems.
  • Knowledge of effective field installation & repair techniques and procedures and the demonstrated capacity to interpret coax and fiber design principles. Complete understanding of the HFC network systems including troubleshooting, repair and maintenance.
  • Strong analytical and problem-solving skills necessary to generate effective installation, service, and maintenance tactics.
  • Strong communication skills (oral and written).
  • Ability to work as a productive member of a team and work effectively in a fast-paced, changing entrepreneurial work environment.
  • Working knowledge and understanding of laws, rules, codes and regulations applicable to the work to be performed.
  • Ability to work a flexible schedule including weekends, nights, and evenings. Must be able to accept assignments based on the needs of the business.
  • Ability to report to work and/or be available to contact in emergency situations, as business need dictates.
  • Ability to work well under pressure while performing multiple tasks.
  • Must possess a valid driver's license, applicable to state law.
  • Appropriate valid driver's license and driving record within Company standards. Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver's License) where applicable; must comply with all applicable DOT requirements

At Altice USA, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Altice USA as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Altice USA collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

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