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IT Support Specialist
2 months ago
About Our Opportunity
We are seeking a skilled IT Support Specialist to join our team at Valenz. As a key member of our IT department, you will provide technical support to our staff and executives, ensuring they have the tools and resources they need to succeed.
Key Responsibilities:
- Technical Support: Provide timely and effective technical support to our staff and executives, resolving issues related to systems, applications, and hardware.
- IT Documentation: Create and maintain accurate and up-to-date documentation for our IT department, including standard operating procedures and end-user guides.
- Inventory Management: Manage the lifecycle of our hardware inventory, including imaging new laptops and ensuring that all devices are properly formatted and secured.
- Collaboration: Work closely with our IT Service Desk team to ensure prompt and efficient support for our staff, and escalate issues to Level 2 technicians as needed.
Requirements:
- Experience: 3+ years of experience in a Support Tech role, with a strong background in providing technical support in a fast-paced, fully remote environment.
- Skills: Strong knowledge of Active Directory, Group Policy, and O365 administration, as well as experience with Windows OS and Microsoft applications.
- Education: Bachelor's degree in computer science, IT, business, or a related field.
What We Offer:
- Competitive Compensation: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401K with company match, and paid time off.
- Opportunities for Growth: We are committed to providing opportunities for growth and development, and offer training and professional development programs to help you advance in your career.
- Flexible Work Environment: We offer a flexible work environment, with the option to work from home or in our office, and a generous paid time off policy.