Guest Services Department Head

3 weeks ago


Staunton, Indiana, United States Team Outsider Full time

Job Title: Guest Services Department Head

Estimated Salary: $60,000 - $80,000 per year

We are seeking an experienced and skilled Guest Services Department Head to join our team at Team Outsider. In this role, you will oversee the daily operations of our guest services department, ensuring that our guests receive exceptional service and support throughout their experience.

Key Responsibilities:

  • Supervise and mentor a team of guest service associates, fostering a culture of teamwork, professionalism, and guest-centric service.
  • Act as the primary point of contact for guest inquiries, concerns, and feedback, addressing issues promptly and professionally to ensure guest satisfaction and loyalty.
  • Monitor daily operations to ensure department efficiency and effectiveness, implementing policies and procedures that improve quality of service and streamline processes.
  • Collaborate with other departments to coordinate guest services, resolve issues, and ensure a seamless experience for all guests.
  • Maintain accurate records related to guest feedback, team performance, and service metrics, analyzing data and generating reports to identify trends and areas for improvement.

Requirements:

  • Experience in guest services or hospitality, with at least 1 year in a supervisory or leadership role.
  • Exceptional interpersonal and communication skills, with a strong ability to engage and empathize with guests.
  • Proven problem-solving skills and the ability to manage stressful situations effectively.
  • Strong organizational skills and attention to detail.
  • Familiarity with guest service software and tools; and Google Workspace.


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