Hospitality Team Lead Specialist
3 weeks ago
Job Summary:
We are seeking an enthusiastic and dedicated customer experience operations manager to join our dynamic team at Team Outsider. In this role, you will oversee daily operations of the guest services department, ensuring that our guests receive exceptional service and support throughout their experience.
Responsibilities:
- Lead a team of guest service associates, promoting a culture of teamwork, professionalism, and guest-centric service.
- Develop and implement strategies to enhance guest satisfaction, leveraging data analysis and market trends to inform decision-making.
- Collaborate with cross-functional teams to coordinate guest services, resolve issues, and ensure a seamless experience for all guests.
- Maintain accurate records related to guest feedback, team performance, and service metrics, analyzing data to identify trends and areas for improvement.
Qualifications:
- Experience in customer-facing roles, with a proven track record of delivering exceptional service and driving results.
- Excellent communication and interpersonal skills, with a strong ability to engage and empathize with guests.
- Ability to analyze data, identify trends, and develop actionable insights to inform decision-making.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
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