Strategic Operations Manager

3 weeks ago


Tinton Falls, New Jersey, United States The Millennium Group Full time

As a key member of The Millennium Group\'s senior leadership team, the Associate Director - National Accounts will be responsible for overseeing the strategic operations of multiple high-profile accounts across the organization.

This role requires a seasoned leader with a proven track record of managing complex operations, building strong relationships with clients, and driving business growth.

The ideal candidate will have a minimum of 5 years of leadership experience, with a strong background in operations management, customer relationship building, and project management.

Responsibilities will include:

  • Managing and providing direct support to assigned site leadership throughout their span of control.
  • Acting as a trusted partner, building strong relationships with business leaders through timely, relevant, and tailored communication.
  • Providing timely customer support in a cost-effective manner.
  • Ensuring service level agreements are met and/or exceeded, equipment, and performance goals are maintained, and that cost-effective technology is used to maximize production.
  • Ensuring fixed assets are preserved.
  • Initiating recommendations to the client in order to maximize performance.
  • Developing, monitoring, and reporting on operating costs within functional area.
  • Alerting manager of cost and labor over run.
  • Making recommendations and implementing solutions to problems related to same.
  • Ensuring services are being met and/or exceeded according to Service level agreements (SLA).
  • Ensuring the Operation team is following company policy and procedures.
  • Managing budget and controls expenses effectively.
  • Hiring, training, developing, and appraising staff effectively.
  • Taking corrective action as deemed necessary on a timely basis and in accordance with company policy.
  • Keeping up-to-date on information and technology affecting functional areas to increase innovation and ensure compliance.

The successful candidate will possess exceptional operational expertise, including quality and six sigma process improvement and problem-solving skills.

They will also have exceptional leadership expertise and a demonstrated track record of creating employee engagement, hiring, retaining, and developing staff.

Additionally, they will have the ability to balance tactical business needs with strategic directions, build strong internal and external business and customer relationships, and solve complex and unique problems that have a significant impact on the business.

Strong interpersonal and communication skills are essential, as well as excellent analytic, verbal, and written communication skills.

Working knowledge of Microsoft Office Suite, with proficiency in Excel and PowerPoint, is also required.

For more information, please visit our website to learn more about this exciting opportunity.



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