Security Support Specialist
1 week ago
Position Summary: This role is dedicated to addressing service and support inquiries related to Duncan Security from builders and customers via phone and email. The specialist will assist in diagnosing system challenges, coordinating service appointments, and promoting additional products to meet the needs of builders and customers while ensuring exceptional service delivery.
Key Responsibilities:
- Respond to customer inquiries via phone and email concerning system challenges and offer effective solutions.
- Diagnose issues with security equipment and applications.
- Arrange technician visits for repairs or installations of new products.
- Assist customers with security monitoring concerns.
- Manage equipment returns, part replacements, and fulfill new equipment requests from builders and customers.
- Handle technician time sheets, including adding notes to completed service tickets and uploading necessary documentation to customer accounts on a daily basis.
- Perform additional tasks as required.
Qualifications and Skills:
- Prior experience with security systems is preferred.
- Demonstrated ability to provide excellent customer service and problem-solving capabilities in a high-volume call environment.
- Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
- Ability to execute tasks with high accuracy and a strong emphasis on quality.
- Strong interpersonal communication and organizational skills.
- A collaborative mindset with a focus on continuous improvement.
Education:
High school diploma or equivalent required.
Work Schedule:
Monday to Friday, 8:00 a.m. to 5:00 p.m.
About Datasmart/Duncan SecurityDatasmart/Duncan Security, LLC specializes in providing structured wiring, security solutions, and custom audio/video systems for new home builders in the greater Houston area. With over 20 years of experience, Duncan Security has established itself as a leading provider of security alarm monitoring services. We proudly serve some of the largest national home builders in the local market, offering accessible and user-friendly interactive services that allow customers to manage their home lighting, cameras, and alarm systems remotely through smartphones or other devices.
-
Security Operations Specialist
2 weeks ago
Houston, Texas, United States DSI Security Full timePosition: Security Operations SpecialistLocation: Texas Area BranchCompensation: $24.33 per hourOverview:At DSI Security, we offer more than just a salary; we provide a fulfilling career path. Our core values and commitment to integrity are evident in every aspect of our operations. Joining DSI means becoming part of a culture that prioritizes accountability...
-
Security Operations Specialist
2 weeks ago
Houston, Texas, United States CITY SECURITY CO INC Full timeCITY SECURITY CO INC is a dynamic and expanding security organization that values, promotes, and embraces a diverse workplace. Our ethos revolves around Educate, Train, Certify and REPEAT. Are you ready to take on an exciting role as a security operations specialist? We are on the lookout for a highly competent and committed individual to become part of our...
-
Flex Security Specialist
2 weeks ago
Houston, Texas, United States CITY SECURITY CO INC Full timeCITY SECURITY CO INC is a dynamic and expanding security organization that values and promotes a diverse workplace. Our ethos revolves around Training, Certifying, and Continuous Improvement.If you thrive in a vibrant, fast-paced environment and are dedicated to safeguarding the well-being of others, a position as a Flex Security Specialist may offer you a...
-
Unarmed Security Specialist
2 weeks ago
Houston, Texas, United States Inter-Con Security Full timeJob OverviewLocation Houston, TX Employment Type Part Time Compensation $16.50 per hour Shift Daytime Position SummaryCareer Opportunity At Inter-Con, we are dedicated to delivering tailored security solutions that align with our clients' needs. Our approach ensures that the right personnel are positioned effectively to safeguard valuable assets and...
-
Security Operations Specialist
2 weeks ago
Houston, Texas, United States DSI Security Full timePosition OverviewAt DSI Security, we offer more than just a salary; we provide a career path filled with opportunities. Our commitment to our core values and our motto, Do What You Say You Will Do, is reflected in every aspect of our work culture.Joining DSI means becoming part of a team that prioritizes diversity and inclusivity, ensuring that every...
-
Houston, Texas, United States NextGen Security Full timeAbout the RoleWe are seeking an experienced security systems deployment specialist to join our fast-growing and dynamic team at NextGen Security.This position will have multiple roles ranging from technical support for our technical workforce, overseeing large-scale deployments with the operations team, onsite customer meetings to address complex customer...
-
Mobile Security Specialist
2 weeks ago
Houston, Texas, United States DSI Security Full timePosition OverviewAt DSI Security, we believe in more than just providing a paycheck; we foster a culture that emphasizes our core values and commitment to excellence. Joining our team means becoming part of a community where our motto, Do What You Say You Will Do, is not just a phrase but a way of life.Work EnvironmentWe are dedicated to creating a...
-
Houston, Texas, United States Fortress Security Full timeJob OverviewWe are seeking a highly skilled and dedicated Fire Alarm and Security Systems Technician to join our team at Fortress Security Company.As a Fire Alarm and Security Systems Technician, you will be responsible for the installation, service, and maintenance of intrusion alarm, access control, digital video surveillance, video alarm verification,...
-
Security Console Specialist
2 weeks ago
Houston, Texas, United States DSI Security Full timePosition OverviewAt DSI Security, we offer more than just a salary; we provide a fulfilling career experience. Our core values and commitment to integrity, encapsulated in our motto, 'Do What You Say You Will Do,' guide our operations.Working with DSI is not merely a job; it is a lifestyle choice that reflects our dedication to creating a positive work...
-
Logistics Support Specialist
1 week ago
Houston, Texas, United States DatasmartDuncan Security LLC Full timeJob DescriptionJob Overview: The role encompasses a variety of tasks within the warehouse, focusing on inventory management and assisting technicians in retrieving necessary components for daily operations. Additionally, it involves supporting the Fleet Manager in the upkeep of company vehicles and executing any related responsibilities to ensure their...
-
IT Security Specialist
3 days ago
Houston, Texas, United States Horizon Technologies Full time**System Integration and IT Security Specialist****About the Role**Horizon Technologies is seeking a highly skilled IT Security Specialist to join our team. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our IT security infrastructure.**Key Responsibilities**Design and provision of IT security...
-
Security Operations Specialist
2 weeks ago
Houston, Texas, United States Analytic Services Inc Full timeSecurity Operations SpecialistDepartment: Mission Security OfficeFunction: Strategy/PlanningClearance Level: Top SecretJob Function: OperationsOVERVIEW:Analytic Services Inc. is dedicated to enhancing national and homeland security through the fortification of public institutions. We provide insightful leadership for complex challenges via independent...
-
Security Specialist
5 days ago
Houston, Texas, United States Houston Methodist Full timeJob SummaryAt Houston Methodist, we are seeking a highly skilled Security Specialist to maintain a safe and secure environment for patients, staff, and visitors. This role is responsible for patrolling and monitoring hospital premises and personnel, providing assistance with personal protection, traffic control, and emergency response services.Key...
-
Security Officer
3 days ago
Houston, Texas, United States IIdon Security Full timeJob Summaryiidon Security is seeking a highly skilled and motivated Security Officer to join our team. As a Security Officer, you will be responsible for maintaining a safe and secure environment for our customers and employees.Key ResponsibilitiesMonitor and patrol premises and personnel to prevent and detect security breachesInspect buildings, equipment,...
-
Advanced Electronic Security Specialist
2 weeks ago
Houston, Texas, United States NextGen Security LLC Full timeJob OverviewPosition SummaryCompany NextGen Security, LLC Location Austin, TX Industry Security and Surveillance Solutions Employment Type Full-Time Experience Required 5+ years in leading security initiatives3+ years in managing subcontractorsCareer Level Experienced (Non-Managerial) Position Title Senior TechnicianCandidate Profile:We are seeking a skilled...
-
Electronic Security Service Specialist
2 weeks ago
Houston, Texas, United States NextGen Security LLC Full timeJob DescriptionPosition OverviewWe are in search of a skilled electronic security service technician to enhance our dedicated team at NextGen Security, LLC.LocationHouston, TXIndustrySecurity and SurveillanceEmployment TypeFull TimeExperience Required1-2 years of service experience in the security sector or a related technical field.Career LevelEntry Level...
-
Electronic Security Service Specialist
2 weeks ago
Houston, Texas, United States NextGen Security LLC Full timeJob DescriptionPosition OverviewWe are in search of a skilled electronic security service technician to enhance our dynamic workforce.Company OverviewNextGen Security, LLCLocationHouston, TXIndustrySecurity and SurveillanceEmployment TypeFull TimeExperience Required1-2 years of relevant service experience in the security sector or a technical...
-
Electronic Security Service Specialist
2 weeks ago
Houston, Texas, United States NextGen Security LLC Full timeJob DescriptionPosition OverviewWe are in search of a skilled electronic security service technician to enhance our innovative team at NextGen Security, LLC.LocationHouston, TXIndustrySecurity and SurveillanceEmployment TypeFull TimeExperience Required1-2 years of service experience in the security sector or a technical background.Career LevelEntry Level to...
-
Store Security Specialist
1 week ago
Houston, Texas, United States Ross Stores Full timeStore Protection SpecialistAs a Store Protection Specialist at Ross Stores, you will play a critical role in maintaining a safe and secure environment for our customers and employees.Identify and mitigate potential risks and hazards to prevent theft and fraudProvide a visible presence at store entrances and exits to deter opportunity for theft and maintain a...
-
Advanced Security Specialist
2 weeks ago
Houston, Texas, United States SPACE EXPLORATION TECHNOLOGIES CORP Full timeADVANCED SECURITY SPECIALISTAs a dedicated security professional, the Advanced Security Specialist is adept at functioning both independently and collaboratively within a dynamic, high-tech setting. This role involves proactive patrolling of company properties through both vehicular and foot surveillance, as well as overseeing security at designated...