Infrastructure and Security Operations Manager

6 days ago

Bull Valley, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled Infrastructure and Security Operations Manager to join our team at InsideHigherEd. This is a critical role that requires a strong technical background and excellent leadership skills.

Key Responsibilities
  • Lead the Infrastructure and Security team in executing tasks and requirements that support the operational and performance goals of the team.
  • Respond to system alerts and metrics requiring immediate attention, coordinating responses and taking action when necessary.
  • Work with the Information Security Officer and others to implement and enforce security policies, procedures, and controls to protect infrastructure systems and data from unauthorized access, cyber threats, and compliance breaches.
  • Manage the Data Center infrastructure, including server administration, database infrastructure, virtualization, security, large-scale data storage systems (SAN), and data backup administration.
  • Work with the user community to evaluate current operations practices and ensure the continued effectiveness and efficiency of the infrastructure.
  • Monitor the performance, availability, and security of all College systems.
  • Identify problems preventing the advancement of the systems and develop remedies or seek assistance to resolve the problems.
  • Coordinate with other Information Technology Departments to provide comprehensive and integrated technology support in accordance with the needs of the College.
  • Provide second- and third-tier technical assistance in routing, routing protocols, network design, server applications, data communications on WAN connections, network operating systems, and server hardware.
  • Manage security configurations and deploy system software patches in compliance with established policies.
  • Assist the Director of Infrastructure and Security with the annual budget, strategic initiatives, and other planning processes.
  • Provide input on the feasibility of new systems and enhancements, and assist with the creation of detailed design, timetables, and procedures for the system.
  • Create and maintain current and up-to-date technical documentation.
  • Serve on College committees, including personnel search committees, as requested.
  • Work collaboratively with others to accomplish functions and responsibilities.
Requirements
  • Bachelor's Degree from a regionally accredited institution in a technical discipline preferred or commensurate work experience.
  • Four years of high-level experience in Enterprise Infrastructure Operations.
  • Hands-on experience with advanced network technologies such as virtualized server environments, VLANs, DNS, VPNs, SMTP, IDS/IDP, DHCP, TELNET, FTP, switches, and firewalls.
Desired Qualifications
  • Diversified experience with academic networking environments, including community college experience.

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