Technical Support Specialist

4 weeks ago


Barre, Vermont, United States LanceSoft Inc Full time

Job Title: Technical Support Specialist

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Job Overview:

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LanceSoft Inc is looking for an experienced Technical Support Agent to join their team.

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The successful candidate will be the cheerful and helpful face of the program, providing top-notch support to industry partners.

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Key Responsibilities:

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  • Respond to incoming phone calls from industry partners.">
  • Help users reset passwords and related application activity.">
  • Answer questions from industry partners about the program equipment and supplies.">
  • Reviewing invoices and payment history with industry partners.">
  • Manage multiple screens during a call.">
  • Provide exceptional customer service.">
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Requirements:

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  • Good verbal communication skills.">
  • Cheerful and helpful attitude.">
  • Dependable and punctual engagement.">
  • Data entry skills.">
  • Ability to work with tablet software and printer hardware.">
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Estimated Salary Range: $16 - $18 per hour on W2 basis.



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