Retail Experience Leader

6 days ago


San Mateo, California, United States Premium Brands Services, LLC Full time
About Us

Premium Brands Services, LLC embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its inception, our company has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere—from the office to special occasions (and everywhere in between).

Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet).

The Role

You'll be a key team member who supports and role models excellent customer experiences as a Sales Lead. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.

The Impact You Can Have
  • Be a representative of the brand and model personalized customer experience behaviors.
  • Assist store leaders with onboarding and developing an effective, highly engaged team.
  • Support an inclusive store environment for associates where everyone feels welcome and engaged.
  • Uphold the highest visual and operational standards while keeping the focus on the customer.
  • Use tools to drive a customer-focused team environment and profitable business.
  • Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
  • Build productive relationships by sharing ideas and supporting the team.
  • Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
  • Seamlessly step into the role of manager when needed.
Requirements
  • 6-months of retail sales experience (preferred)
  • Management experience (preferred)
  • Technology proficient and ability to operate a point-of-sale system
  • Enjoys communicating and coaching
  • Flexible availability – including evenings, weekends, and holidays
  • Takes initiative in making thoughtful decisions
  • Ability to organize, delegate, and prioritize assignments to stay on top of deadlines
Benefits
  • MERCHANDISE DISCOUNT: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other KnitWell Group brands.
  • SUPPORT FOR YOUR INDIVIDUAL DEVELOPMENT: Plus opportunity for growth within our family of brands.
  • A CULTURE OF GIVING BACK: Opportunities to support our philanthropic partners that benefit local communities.
  • 401(K) PLAN:

We're an equal opportunity employer. It's our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.



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