Creative Solutions Manager

7 days ago


Charlotte, North Carolina, United States Michaels Stores Full time
Job Description

We are seeking a skilled Creative Solutions Manager - Custom Framing to lead our team of framers in providing exceptional customer experiences and driving custom framing sales.

Key Responsibilities:

  • Lead and manage the custom framing team, focusing on building strong relationships with customers and delivering high-quality solutions.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Collaborate with Store Managers to ensure compliance with Company policies and standards.
  • Achieve individual and team KPIs, managing workload and prioritizing tasks effectively.
  • Manage inventory, shrink, and safety programs, ensuring a safe and efficient work environment.
  • Serve as Manager on Duty (MOD), overseeing store operations and making decisions as needed.
  • Participate in talent development activities, including interviewing, onboarding, coaching, and performance management.
  • Maintain a positive and respectful attitude, promoting a culture of inclusivity and respect within the team.

Requirements:

  • Basic computer skills, with experience in retail management and leading sales teams preferred.
  • Familiarity with custom framing processes and procedures is essential.

Working Conditions:

  • Public retail store setting, with climate-controlled environments and occasional outdoor work.
  • Ability to lift heavy boxes and frames, stand for long periods, and access high shelves by ladder or similar equipment.

Salary Range: $60,000 - $80,000 per year, depending on experience.

Benefits:

  • Competitive salary and bonus structure.
  • Opportunities for career advancement and professional growth.
  • Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.


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