Airline Customer Service Specialist

4 days ago


Richmond Heights, Virginia, United States Million Air Full time
About the Job:
We are seeking an exceptional individual to join our team as a Customer Service Representative at Million Air. This is a unique opportunity to provide elite-level customer service to crew and passengers in a fast-paced environment.

About You:
You will be responsible for providing a warm welcome and concierge service to customers, including making reservations and invoicing for services rendered. You will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

Responsibilities:
  • Greet customers in a friendly, professional manner
  • Provide concierge services to pilots and customers including making reservations as required
  • Invoicing for services rendered to customers and pilots
  • Record customer preferences in Million Air internal system
  • Proactive preparation for all incoming aircraft
  • Provides timely feedback to the company regarding service failures or customer concerns
  • Partner with line service team to meet and exceed customer's service expectations

About the Company:
Million Air is a leading aviation service provider that thrives in a team environment to deliver extraordinary customer experiences. We celebrate our passion for aviation and provide comprehensive services to private aircraft, military, and commercial aircraft. Our motto is 'We are Ladies and Gentlemen, serving Ladies and Gentlemen.'

What We Offer:
This non-exempt position includes shift work which requires working evenings and weekends, and on scheduled company holidays. The estimated salary for this role is $45,000 - $55,000 per annum, based on experience and qualifications.

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