Airport Return Team Member
5 days ago
We are looking for a highly motivated and customer-focused Airport Return Team Member - Customer Service Specialist to join our team. This role is an essential part of providing exceptional service to customers returning their vehicles at our airport locations. As a key member of the return team, you will be responsible for ensuring that every customer interaction is positive and memorable.
About the Role
This position requires excellent communication skills, both written and verbal, as well as strong interpersonal skills to effectively interact with customers, colleagues, and management. You will work in a fast-paced environment, handling multiple tasks simultaneously, and maintaining a high level of productivity while adhering to company policies and procedures.
Key Responsibilities
- Provide exceptional customer service by managing vehicle returns efficiently and effectively.
- Welcome customers with a pleasant greeting and professional attitude at all times.
- Assist with luggage and answer questions in a friendly manner.
- Inspect vehicle and record any new damage or major cleaning requirements.
- Check fuel level and mileage and clearly explain final charges to the customer.
Requirements
- A minimum of one year of sales or customer experience in a high volume or service-oriented environment.
- Proven strong sales and closing skills and the ability to communicate effectively.
- Basic computer proficiency.
- Ability to work in a fast-paced environment with a variety of tasks.
- Demonstrate professionalism and interpersonal skills.
- 100% customer focus, with proven experience within a customer-facing environment.
- Work flexible shifts including weekends and holidays; and work overtime as required.
Estimated Salary
$15.00 per hour
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
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