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Lead Process Improvement Consultant

2 months ago

Des Moines, Iowa, United States Wellmark Full time
Company Overview

About Wellmark: Wellmark is a mutual insurance organization dedicated to serving our policyholders in Iowa and South Dakota. With a legacy of over 80 years, our focus is on the well-being of our members rather than profit. If you are driven by a commitment to exceptional service and innovation, we encourage you to explore opportunities with us.

Why Choose Wellmark Technology? At Wellmark, we are at the forefront of technological innovation, crafting modern solutions that drive organizational transformation. Our technology team is empowered to develop new and effective strategies that enhance customer experiences, ensuring we are prepared for the future.

Position Overview

As a seasoned internal consultant, you will spearhead extensive, intricate, enterprise-wide process enhancement projects that span various business sectors within Wellmark. Utilizing methodologies such as Business Process Management, Lean, and Six Sigma, your role will focus on optimizing business performance, elevating customer satisfaction, and achieving cost savings. You will collaborate closely with senior executives to pinpoint opportunities for process enhancement and select the most suitable improvement strategies. Your efforts will ensure that process management tools and techniques are effectively integrated throughout the organization, leading to sustained business results.

Key Responsibilities

1. Collaborate with the Team Leader to plan, assign, and oversee process improvement initiatives by assessing business needs and priorities.
2. Conduct comprehensive evaluations of processes, incorporating customer feedback, performance metrics, and cost analysis to identify enhancement opportunities.
3. Lead enterprise-level transformation initiatives, employing Business Process Management, Lean, and Six Sigma methodologies to optimize performance and customer satisfaction.
4. Demonstrate expertise in a wide range of process improvement methodologies and tools, ensuring their integrity in application by the Process Excellence team.
5. Provide on-demand training to project team members on process improvement methodologies and tools, enhancing their capabilities.
6. Mentor Green Belts, Black Belts, and Lean Practitioners to achieve peak performance and oversee certification processes.
7. Assist in the development and execution of a cohesive process improvement strategy aligned with Wellmark's strategic objectives.
8. Manage the daily execution of project ideation, chartering, assignment, and completion, including oversight of project tracking and reporting tools.
9. Identify and integrate industry best practices, benchmarks, and customer insights to support process improvement strategies.
10. Perform additional duties as assigned.

All information will be kept confidential in accordance with EEO guidelines.

Equal Opportunity Employer

Wellmark Blue Cross Blue Shield is committed to recruiting, hiring, training, and promoting individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.