PermitFlow Software Adoption Specialist
7 days ago
PermitFlow is seeking a highly motivated Customer Success Manager to join our team. As a key player in driving customer adoption and retention, you'll be responsible for managing a book of business comprised primarily of contractors and developers in the construction industry.
Your success will be measured by your ability to build strong relationships with stakeholders, proactively identify and address customer needs, and collaborate with cross-functional teams to drive business growth.
Responsibilities:
- Manage a portfolio of customers, providing personalized support and guidance to ensure successful onboarding and continued satisfaction with our platform.
- Develop and execute tailored strategies to drive customer engagement, adoption, and retention.
- Collaborate with our Permit Operations team to ensure seamless client onboarding and ongoing support.
- Identify opportunities to expand customer relationships through upselling and cross-selling.
- Provide regular updates and insights to our Product and Operations leadership teams on customer needs and market trends.
We offer a competitive salary of $85,000 - $120,000 per year, depending on experience, along with a comprehensive benefits package and opportunities for professional growth.
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