Housekeeping Attendant

20 hours ago


Estes Park, Colorado, United States Grand Heritage Hotel Group Full time
Job Overview

The Stanley Hotel, a historic landmark in Estes Park, CO, is seeking a skilled Houseman to join our team. As a Houseman, you will play a vital role in ensuring the highest standards of cleanliness and customer service in our hotel.

Responsibilities

• Maintain a clean and tidy environment throughout the hotel, adhering to strict cleanliness standards and deadlines.

• Provide exceptional customer service, responding to guest needs and concerns in a professional and courteous manner.

• Create daily job lists and accurately record serviced rooms to ensure seamless operations.

• Perform routine equipment maintenance to ensure optimal functionality.

• Report any shortages, damages, or security issues to management promptly.

• Handle guest complaints and requests efficiently, escalating issues to colleagues when necessary.

• Monitor and replenish consumable stock levels to prevent shortages.

• Adhere to health and safety regulations and company policies at all times.

Requirements

• Ability to work independently with minimal supervision and maintain motivation.

• Excellent customer service skills and a helpful attitude.

• Strong prioritization and time management skills to meet deadlines.

• Professionalism, speed, and attention to detail are essential.

• Proficiency in the English language is required.

• Prior housekeeping experience is preferred but not necessary.

Physical Demands

• Long hours may be required, and the role involves medium work, exerting up to 50 pounds of force occasionally and up to 20 pounds frequently or constantly to lift, carry, push, pull, or move objects.



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