IT Technician

We are seeking a highly skilled IT Technician to join our team at the City of Doral, FL. As an IT Technician, you will be responsible for maintaining, supporting, and installing computer and peripheral equipment to ensure proper performance with respect to the City's technology systems.

• Leads in the administration and maintaining operational capacity of technology systems with respect to network connectivity, storage, and security infrastructure architecture.
• Maintains accessibility at all times for all public safety staff.
• Installs and configures CAD/RMS related equipment, circuits and ensure security on ASA firewalls and other network security devices.
• Communicates and resolves network problems to management as required.
• Supervises the work of IT service consultants.
• Leads and participates in all phases of technology systems including network connectivity capacity planning, design, installation, configuration, management, and installation of hardware, network related software and computer peripherals.
• Evaluates new hardware/software and makes purchase recommendations for ensuring public safety capacity and functionality.
• Conducts personnel evaluations as required as well as has a role in the administration standard operating procedures (SOPs), Civil Service rules and regulations, and departmental policies.
• Leads, develops, and administers network backup and disaster recovery procedures.
• Participates in On-Call support rotation to provide after hour support.
• Resolves service requests assigned by the help desk through hands-on work with PC's, laptops, network printers, UPS battery backups, and all other associated computer peripherals and software.
• Troubleshoots PCs, laptops, printers, and all related hardware and software.
• Installs and configures new and existing workstations.
• Installs enterprise standard virus protections software, backup and recovery software, electronic mail, internet software, office automation products, and standard operating systems software.
• Analyzes computer software and hardware problems to determine causes of failure and implements appropriate remedies according to established departmental standards.
• Interfaces with programming staff, operations staff, technical staff, and departmental users and customers on all Information Technology related issues and problems.
• Supports data backup and automated scheduling systems and applications.
• Evaluates new hardware/software.
• Implements network backup and disaster recovery procedures.

• High School Diploma or Equivalent and 4 years of professional technical experience; or a Bachelor's degree in computer science, information technology, or a related field from an accredited college or university, and considerable progressive experience in providing support for public safety systems and operations.
• Computer Industry Certifications such as networking certifications, or virtualization technology certifications, or database administrator certifications are preferred.
• Preferred experience involving a combination of troubleshooting, installing, upgrading, or maintaining PCs, laptops, printers, or associated peripherals in a MS Windows-based environment with MS Office products.
• Must attain FDLE CJIS Certification within 6 months of hire.
• Must possess a valid driver license with an acceptable driving record.