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Intermediate IT Support Engineer

2 months ago

Miami, United States RYC Business IT Full time

Position Overview

We are seeking a motivated and innovative Tier 2 IT Support Engineer to enhance our team at RYC Business IT. This role is designed for individuals with a solid background in IT support, looking to take on a challenging position that offers opportunities for professional growth and development.

Compensation
$40,000 to $70,000 Annually - Based on Experience

Employment Type
Full-Time

Why Choose Us?
At RYC Business IT, we value creativity and initiative. We are looking for someone who embraces challenges and views them as opportunities for learning and growth. You will have the chance to work closely with industry leaders, gaining insights and knowledge that will propel your career forward.

Key Responsibilities:

  • Adapt to a dynamic work environment, taking on various responsibilities as needed.
  • Contribute innovative ideas and solutions, fostering a culture of creativity.
  • Maintain a strong focus on achieving and exceeding set goals.
Qualifications:
  • Relevant experience in the IT sector or a strong commitment to learning quickly.
  • Proven proactive work ethic with a drive to succeed.
  • Exceptional problem-solving abilities and creative thinking.
  • Strong communication skills.
  • Proficient documentation skills, ensuring clarity and accessibility.
  • *Existing* Home Lab is required.
  • Priority will be given to applicants with private domain email addresses using Office 365 or Google Workspace.
  • Experience with Microsoft Intune, Azure Virtualization, and VNETs.
  • Knowledge of Powershell scripting for PC and Office365.
  • Familiarity with Microsoft 365 and Google Workspace.
  • Experience with Microsoft Defender for Office365.
Preferred Experience:
  • VoIP technologies.
  • GAM and GYB.
  • VMWare.
  • Mimecast and Proofpoint.
  • VEEAM.
Understanding Required:
  • Hypervisors and Virtualization.
  • Advanced DNS management.
  • Networking concepts including Switching, Firewalls, basic routing, VLANs, and ACLs.
  • Single Sign-On (SSO), SAML, and oAuth.
Our small but dedicated team is committed to making a significant impact in the IT landscape. We seek a candidate who aligns with our core values and is eager to contribute to our mission.

Core Values:
  • Quality: Delivering exceptional products and services.
  • Compassion: Understanding and addressing client needs with empathy.
  • Excellence: Striving for continuous improvement.
  • Accountability: Taking responsibility for actions and results.
Career Advancement:
This position offers a pathway to roles such as Tier 3 IT Support Technician or Service Delivery Manager, providing opportunities for growth within the organization.