Customer Success Manager
4 weeks ago
At Logically, we're passionate about empowering businesses to succeed in a world where technology and cybersecurity are constantly evolving. As a Customer Success Manager, you'll play a key role in driving growth and customer success within our existing customer base.
Key Responsibilities:
- Develop and execute success plans to support long-term relationships and reduce customer churn.
- Collaborate with cross-functional teams to enhance processes and improve customer satisfaction and retention.
- Identify opportunities to expand product and service usage with existing customers and provide support in managing these opportunities.
- Ensure customer contact information is updated and kept current in CRM tools like Salesforce and ConnectWise.
- Organize monthly check-ins with regional service teams to align client needs and gather valuable feedback.
Requirements:
- Associate's degree in management, Information Technology, Computer Science, or commensurate experience.
- 1 year of experience in customer success, sales, or consulting capacity.
- Familiarity with IT services such as Microsoft O365, Cloud, or Network Security is helpful; additional training will be provided.
- Basic knowledge of CRM systems like Salesforce, ConnectWise, or Microsoft Dynamics is advantageous.
- Solid understanding of cybersecurity or managed IT services, and how they relate to helping solve SMB, mid-market, and enterprise frustrations.
We offer a competitive compensation package, including a fun and engaging work environment, opportunities for personal and professional development, and a commitment to doing the right thing for our clients and for each other.
Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.
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