Global Application Support Director

2 weeks ago


Southlake, Texas, United States HumCap, Inc. Full time
Job Title: Global Application Support Director

About Us: HumCap, Inc. is a leading provider of application support services to the financial technology industry. We are seeking an experienced professional to join our team as a Global Application Support Director.

Job Description: As a Global Application Support Director at HumCap, Inc., you will be responsible for leading our global application support teams in delivering high-quality service to our clients. Your primary goal will be to develop and implement a comprehensive application support strategy that aligns with our organizational goals.

Key Responsibilities:
  • Team Leadership & Management: Lead, mentor, and manage globally distributed application support teams, with a particular focus on teams in India and Latin America (LatAM).
        Oversee the hiring, onboarding, and development of high-performing teams in multiple regions, ensuring effective collaboration and operational efficiency across time zones.
  • Application Support Strategy: Develop and implement a global application support strategy that aligns with organizational goals, ensuring reliable, high-quality service delivery.
        Drive the adoption of proactive monitoring and automated incident detection to prevent service disruptions.
  • Incident & Problem Management: Lead the resolution of high-priority incidents and major outages, ensuring rapid root cause analysis and implementation of long-term fixes.
  • Collaboration & Stakeholder Management: Serve as the primary point of contact between application support teams, development teams, and business stakeholders to ensure smooth resolution of issues.

Required Skills and Qualifications: To be successful in this role, you will need:
  • A Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
  • 10+ years of experience in application support or IT operations, with at least 5 years in a leadership or managerial role.
  • Proven track record of managing large, globally distributed teams, particularly in India and Latin America (LatAM).
  • Extensive experience in hiring, onboarding, and managing offshore and nearshore teams, ensuring effective collaboration across time zones and regions.
  • Proven ability to drive application performance improvements and handle high-priority incidents on a global scale.

Benefits: As a Global Application Support Director at HumCap, Inc., you will enjoy a competitive salary of $140,000 per annum, plus benefits including health insurance, retirement plan, and paid time off.

About the Role: This is a full-time position based in Southlake, TX. You will be working closely with cross-functional teams, including software engineering, DevOps, infrastructure, and business stakeholders to ensure continuous delivery of high-quality application support.

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