Front Desk Supervisor
3 weeks ago
Job Summary:
The Front Desk Supervisor is a key member of the hotel team, responsible for delivering exceptional guest experiences and ensuring the smooth operation of the front desk. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Supervise and train front desk staff to ensure excellent customer service and efficient check-in/check-out processes.
- Manage front desk operations, including cash handling, credit card transactions, and guest information.
- Assist with guest complaints and resolve issues in a professional and timely manner.
- Collaborate with other departments to ensure seamless guest experiences.
- Monitor and maintain front desk systems, including the property management system and reservation system.
Requirements:
- High school diploma or equivalent required.
- Two years of previous hotel experience required.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational and training abilities preferred.
- Will be required to obtain a ServSafe certification.
- May be required to obtain a TIPS certification.
- Experience with Microsoft Office and Opera systems required.
- Valid driver's license required.
Benefits:
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
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