Front Desk Supervisor
4 days ago
Job Summary:
The Front Desk Supervisor is a key member of the hotel team, responsible for delivering exceptional guest experiences and ensuring the smooth operation of the front desk. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Supervise and train front desk staff to ensure excellent customer service and efficient check-in/check-out processes.
- Manage front desk operations, including cash handling, credit card transactions, and guest information.
- Assist with guest complaints and resolve issues in a professional and timely manner.
- Collaborate with other departments to ensure seamless guest experiences.
- Monitor and maintain front desk systems, including the property management system and reservation system.
Requirements:
- High school diploma or equivalent required.
- Two years of previous hotel experience required.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational and training abilities preferred.
- Will be required to obtain a ServSafe certification.
- May be required to obtain a TIPS certification.
- Experience with Microsoft Office and Opera systems required.
- Valid driver's license required.
Benefits:
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
-
Front Desk Supervisor
3 weeks ago
Morrisville, North Carolina, United States Sonesta International Hotels Full timeJob Title: Front Desk SupervisorJob Summary:The Front Desk Supervisor is a key member of the hotel team, responsible for delivering exceptional guest experiences and ensuring the smooth operation of the front desk. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key...
-
Front Desk Supervisor
1 week ago
Morrisville, North Carolina, United States Sonesta International Hotels Full timeJob SummaryThe Front Desk Supervisor is responsible for delivering exceptional results that contribute to the success of the hotel by achieving performance objectives covering the front desk and serving as the lead Front Desk support for the Operations Manager. The primary focus of this role is training, supervising, and scheduling the front desk team....
-
Front Desk Representative
3 weeks ago
Morrisville, North Carolina, United States Aimbridge Hospitality Full timeFront Desk Agent Opportunity at Aimbridge HospitalityWe are seeking a skilled and friendly Front Desk Agent to join our team at Aimbridge Hospitality. As a key member of our hotel staff, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our visitors.Key Responsibilities:Greeting and Welcoming...
-
Front Desk Associate
3 days ago
Morrisville, North Carolina, United States Concord Hospitality Full timeFront Desk Associate Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Common Oaks, a part of Concord Hospitality. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable...
-
Front Desk Associate
4 weeks ago
Morrisville, North Carolina, United States SafeSplash + SwimLabs Morrisville (Triangle) Full timeJob OverviewWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at SafeSplash + SwimLabs Morrisville (Triangle). As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing client accounts, and ensuring a seamless experience for our clients.Key...
-
Front Desk Representative
2 weeks ago
Morrisville, North Carolina, United States Aimbridge Hospitality Full timeAimbridge Hospitality **Job Summary:** As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience. **Key Responsibilities:** * Greet and welcome guests approaching the Front Desk * Maintain proper operation of the telephone switchboard * Handle requests for...
-
Front Desk Associate
1 week ago
Morrisville, North Carolina, United States Concord Hospitality Full timeFront Desk Associate Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Common Oaks. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Assist guests with a high level of...
-
Front Desk Associate
4 weeks ago
Morrisville, North Carolina, United States Preston Pointe LLC Full timeFront Desk Attendant/ConciergePreston Pointe LLC is a premier senior living community located in Morrisville, NC, offering a luxurious and caring environment for independent living retirees. We are seeking a friendly and compassionate Front Desk Attendant/Concierge to join our dynamic team.Key Responsibilities:Respond to multi-line phone calls promptly and...
-
Front Desk Representative
4 days ago
Morrisville, North Carolina, United States Tru by Hilton Raleigh-Durham Airport Full timeJob OverviewAs a Front Desk Agent at Tru by Hilton Raleigh Durham Airport, you will be the first point of contact for our guests, setting the tone for their stay with a warm and welcoming smile.Key Responsibilities:Provide exceptional customer service, ensuring every guest feels valued and respected.Manage room reservations, modifications, and cancellations...
-
Front Desk Representative
3 weeks ago
Morrisville, North Carolina, United States Tru by Hilton Raleigh-Durham Airport Full timeAbout the RoleWe're seeking a skilled Front Desk Agent to join our team at Tru by Hilton Raleigh Durham Airport. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless check-ins and check-outs.Key Responsibilities:Welcome guests with a warm and inviting smile, setting the tone for...
-
Front of House Supervisor
4 weeks ago
Morrisville, North Carolina, United States Grove Bay Hospitality Group Full timeJob SummaryWe are seeking a highly skilled and experienced Front of House Supervisor to join our team at Grove Bay Concessions. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer service and maintaining a positive dining experience for our guests.Key ResponsibilitiesLead and manage the front-of-house team to...
-
Front of House Operations Manager
4 weeks ago
Morrisville, North Carolina, United States Grove Bay Hospitality Group Full timeJob Title: Front of House SupervisorWe are seeking a highly motivated and experienced Front of House Supervisor to join our team at Grove Bay Concessions, located in the RDU Airport. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our fast/casual restaurant, providing exceptional guest service, and...
-
Front-of-House Manager
2 months ago
Morrisville, North Carolina, United States Grove Bay Hospitality Group Full timeJob OverviewBenefits:Comprehensive dental coverageEmployee perks and discountsHealth insurance optionsCareer advancement opportunitiesPaid time off policiesTraining and development programsTuition reimbursementVision care coverageGrove Bay Hospitality Group is looking for enthusiastic individuals to join our team.As the Front-of-House Supervisor, you will be...
-
Weekend Night Auditor
3 weeks ago
Morrisville, North Carolina, United States Hyatt House Raleigh Durham Airport Full timeJob SummaryThe Night Auditor is a critical role in ensuring the smooth operation of our hotel's front desk during the overnight shift. As a Night Auditor, you will be responsible for registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. If you are a detail-oriented and organized individual...
-
Weekend Night Auditor
1 month ago
Morrisville, North Carolina, United States Hyatt House Raleigh Durham Airport Full timeJob SummaryThe Night Auditor is a key member of our hotel team, responsible for ensuring the accuracy and integrity of our financial records. This role requires a high degree of attention to detail, strong analytical skills, and the ability to work independently with minimal supervision.Responsibilities:Financial Management: Prepare and balance daily...
-
Swim School Operations Manager
1 week ago
Morrisville, North Carolina, United States SafeSplash + SwimLabs Morrisville (Triangle) Full timeJob OverviewSafeSplash + SwimLabs Morrisville (Triangle) is seeking a highly motivated and experienced Manager to lead our swim school operations. As a key member of our senior management staff, you will be responsible for developing and implementing strategies to grow the business, managing customer service, and driving programs that optimize margins.Key...
-
Customer Service Representative
2 weeks ago
Morrisville, North Carolina, United States MDO Holdings Full timeJob SummaryO2 Fitness is seeking a highly motivated and customer-focused individual to join our team as a Front Desk / Customer Service Team Member. As a key member of our team, you will be responsible for creating a positive member experience by providing exceptional customer service and ensuring the cleanliness of our club.Key Responsibilities• Greet...
-
Guest Service Representative
1 month ago
Morrisville, North Carolina, United States Wyndham Hotels & Resorts Full timeJob SummaryThe Guest Service Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyEnsure logging and delivery of packages,...
-
Fitness Sales Associate
4 weeks ago
Morrisville, North Carolina, United States Orangetheory Fitness Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Fitness Sales Associate. As a key member of our sales team, you will be responsible for promoting our fitness services and products to potential customers.Key ResponsibilitiesGreet and engage with customers, providing them with information about our fitness...
-
Fitness Sales Associate
4 weeks ago
Morrisville, North Carolina, United States Orange theory Full timeJoin Our Team as a Fitness Sales AssociateWe are seeking a highly motivated and enthusiastic individual to join our team as a Fitness Sales Associate. As a key member of our sales team, you will be responsible for promoting our fitness services and products to potential customers, while providing exceptional customer service and support.Key...