Front Desk Associate

4 weeks ago


Morrisville, North Carolina, United States Concord Hospitality Full time
Front Desk Associate Job Description

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Common Oaks, a part of Concord Hospitality. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively manage guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments, and follow all cash handling procedures as required by Common Oaks
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Why Work with Us:

We offer a competitive wage and a comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Our culture is based on our Five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best associates in the market. At Common Oaks, you can enjoy a culture where you are valued and our Associate First policy is a way of life. We do many fun things on property to stay engaged with our associates and show you we care about you.
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