Reservations and Hospitality Director

3 weeks ago


New York, New York, United States YMCA Full time

About the Opportunity

The YMCA of Greater New York is seeking a highly motivated and experienced Reservations and Hospitality Director to lead their Reservations department and support leadership to the Guest Rooms and Residence departments.

Key Responsibilities:

  • Manage all Group Sales.
  • Manage all third-party reservation agreements and associated reservations.
  • Manage invoicing and billing for all Guest Rooms-related accounts.
  • Serve as a PMS administrator (Infor HMS).
  • Manage the day-to-day operations of the Reservations and Sales office.
  • Respond to reservation inquiries.
  • Assist as needed with configuration and maintenance of PMS, CRS, and connected software.
  • Work closely with other branch directors to ensure system-wide policies and procedures are in place.
  • Train Guest Rooms and Residence staff as needed.
  • Provide supporting leadership and assistance to the Front Desk as needed.
  • Assist as needed with revenue management and sales strategies.
  • Uphold all Association policies and demonstrate the YMCA's core values of Respect, Responsibility, Caring, and Honesty.

Requirements:

  • High School diploma or equivalent required; bachelor's degree preferred.
  • Minimum of six (6) years of progressive hospitality experience with at least one (1) year of supervisory experience; OR a 4-year college degree in a relevant field and at least two (2) years of progressive hospitality experience with at least one (1) year of supervisory experience.
  • Experience with hotel/hostel operations, reservations and accounting.
  • Leadership experience in a hotel/hostel business.
  • Experience with one or more PMS and/or CRS systems.
  • Solid project management skills and must be very organized.
  • Responsive and have excellent communication skills.
  • Available to work after normal business hours and on weekends.

Estimated Salary: $65,000 - $85,000 per year depending on experience.


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