Reservations and Hospitality Director
3 weeks ago
About the Opportunity
The YMCA of Greater New York is seeking a highly motivated and experienced Reservations and Hospitality Director to lead their Reservations department and support leadership to the Guest Rooms and Residence departments.
Key Responsibilities:
- Manage all Group Sales.
- Manage all third-party reservation agreements and associated reservations.
- Manage invoicing and billing for all Guest Rooms-related accounts.
- Serve as a PMS administrator (Infor HMS).
- Manage the day-to-day operations of the Reservations and Sales office.
- Respond to reservation inquiries.
- Assist as needed with configuration and maintenance of PMS, CRS, and connected software.
- Work closely with other branch directors to ensure system-wide policies and procedures are in place.
- Train Guest Rooms and Residence staff as needed.
- Provide supporting leadership and assistance to the Front Desk as needed.
- Assist as needed with revenue management and sales strategies.
- Uphold all Association policies and demonstrate the YMCA's core values of Respect, Responsibility, Caring, and Honesty.
Requirements:
- High School diploma or equivalent required; bachelor's degree preferred.
- Minimum of six (6) years of progressive hospitality experience with at least one (1) year of supervisory experience; OR a 4-year college degree in a relevant field and at least two (2) years of progressive hospitality experience with at least one (1) year of supervisory experience.
- Experience with hotel/hostel operations, reservations and accounting.
- Leadership experience in a hotel/hostel business.
- Experience with one or more PMS and/or CRS systems.
- Solid project management skills and must be very organized.
- Responsive and have excellent communication skills.
- Available to work after normal business hours and on weekends.
Estimated Salary: $65,000 - $85,000 per year depending on experience.
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