Customer Care Associate

1 week ago


Milan, Michigan, United States Goldenlimo Full time

Customer Service Representative

Join a dynamic team in the Operations - Customer Service sector. We are a family-owned and operated business known for our excellence in transportation services. We are seeking enthusiastic and professional individuals to enhance our customer service experience.

Key Responsibilities:

  • Manage existing client accounts, develop profiles, and create new reservations.
  • Respond promptly to phone calls, emails, and online inquiries with accuracy.
  • Provide detailed information on service availability and pricing.
  • Input reservation data into our booking system efficiently.
  • Handle deposits, communicate standard policies, and prepare contracts for review.

Qualifications:

  • Exceptional verbal and written communication abilities.
  • Friendly, confident, and approachable personality.
  • Highly organized with a keen eye for detail and a proactive mindset.
  • Able to manage multiple tasks in a fast-paced environment.
  • Proficient in keyboarding and comfortable with technology.
  • Maintain composure in high-pressure situations.
  • Familiarity with Microsoft Office Suite and basic online navigation.
  • High School diploma or equivalent is required.
  • Reliable attendance and transportation are essential.
  • Experience in the industry is a plus but not mandatory.

All candidates must successfully complete a background check and drug screening.



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