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Multilingual Customer Support Representative

2 months ago

Delray Beach, Florida, United States The Sherwin-Williams Company Full time
Position Overview:
As a Bilingual Customer Service Specialist, you will engage with both wholesale and retail clients to assess their requirements, address inquiries regarding Sherwin-Williams products, and propose suitable solutions. Your role is crucial in ensuring customer satisfaction and resolving any issues that may arise.

Key Responsibilities:
  • Deliver exceptional customer service to enhance client satisfaction.
  • Assist customers both in-person and via phone by identifying their needs and recommending appropriate products and services.
  • Establish and nurture trusting relationships with customers.
  • Accurately process sales transactions in accordance with company policies.
  • Achieve monthly, quarterly, and annual sales targets.
  • Maintain organized work order files and product formulas.
  • Retrieve products from the sales floor or warehouse as needed.
  • Tint and mix products to meet customer specifications.
  • Restock shelves and create appealing displays.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery operations as required.
  • Keep assigned areas well-stocked and visually appealing.
  • Stay informed about product offerings and available options.
  • Adhere to inventory management procedures.
  • Propose strategies to enhance sales performance.
Minimum Qualifications:
  • Must be at least eighteen (18) years of age.
  • Legally authorized to work in the country of employment without requiring sponsorship.
  • Proficient in reading, writing, and communicating in English.
  • Proficient in reading, writing, and communicating in Spanish.
  • Able to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Willing to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Possess a valid, unrestricted Driver's License.
  • High School diploma or GED is preferred.
  • At least one (1) year of experience in a delivery, retail, or customer service role.
  • Previous experience in selling paint and related products is advantageous.
  • Experience operating tinting and mixing equipment is a plus.