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Healthcare Support Specialist III
2 months ago
POSITION SUMMARY:
The role involves performing tasks that assist patients in fulfilling fundamental human requirements and daily living activities, delivering essential patient care under the supervision of a Registered Nurse (RN) or Licensed Practical Nurse (LPN).# The position also encompasses additional Nurse Assistant III responsibilities following training to improve patient care under the guidance of the RN or LPN.# Furthermore, a variety of clerical support tasks and other responsibilities are undertaken to aid the nursing team in executing daily patient care operations.
This position supports telemetry functions, as assigned, by observing cardiac rhythms through telemetry monitors. It includes the preparation and upkeep of medical records, transcription, and expediting of physician orders. The role also involves functioning as a receptionist and assisting in maintaining a safe and sanitary environment.The Clerical Nurse Assistant III is expected to alternate between clerical and clinical responsibilities to meet departmental needs.
Reports to the Clinical Nurse Manager.## # EDUCATION/CERTIFICATION:
A high school diploma or GED equivalent is required, and successful completion of a certified nursing assistant program is highly preferred.
Nursing students who have completed a semester of clinical training may be considered.# Certification in Basic Cardiac Life Support is required upon hire or to be obtained during the new employee orientation period, along with maintaining clinical competency during employment with ECHN in this role.
Passing the ECHN arrhythmia course or challenge exam is mandatory during the new employee orientation period.EXPERIENCE:
######### A solid understanding of medical terminology and exceptional customer service skills are essential.#
COMPETENCIES:
Basic computer proficiency is necessary.# Effective reading and communication skills in English are required.
# ESSENTIAL DUTIES and RESPONSIBILITIES:
Disclaimer:
Job descriptions are not intended to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with the job.# They are designed to accurately reflect the principal duties and responsibilities of this position.# The responsibilities and competencies listed below may change over time.
# Job-Specific Competency 1.##### Provides general patient care that addresses physical and/or psychosocial needs within the nursing assistant's scope of practice.
2.##### Assists with the admission, transfer, and discharge processes of patients.3.##### Demonstrates the ability to communicate any observed changes in patient status and responses to the RN or LPN.# Notifies appropriate licensed personnel when patients express discomfort.
4.##### Collects, reports, and assists in documenting data. 5.##### Executes all aspects of patient care in an environment that prioritizes patient safety and promotes positive outcomes. 6.##### Exhibits flexibility, organization, and the ability to function under pressure.7.##### Communicates clearly and appropriately with team leaders, colleagues, and other healthcare team members while maintaining positive working relationships across departments, demonstrating Core Values consistently.
8.##### Performs additional duties as assigned to enhance the efficient operation of the unit. 9.##### Safely transports patients to other departments and during admissions and discharges, as necessary. 10.# Communicates effectively and appropriately with charge nurses, coworkers, and other healthcare team members.11.# #Performs Nurse Assistant III competencies including removal of a saline lock, removal of a foley catheter, pulse oximetry, emptying a Jackson-Pratt drain, hanging a continuous bladder irrigation bag without medication, telemetry application, disconnect/reconnect salem sump, glucose meter, and measure and record nasogastric drainage# independently in the clinical area after classroom education and written verification of competence in the clinical area 12.# Greets and directs all patients, families, visitors, and healthcare team members.
Provides accurate and relevant information.# 13.# Prepares medical records for new admissions and discharged patients.# Maintains accurate medical records throughout the patient's stay.
14.# Transcribes physician orders promptly.# Inputs orders into the computer system.# Prioritizes orders by identifying those requiring timed or immediate action.# Notifies the appropriate nursing staff or department.
15.# Responds promptly and appropriately to patient requests, including timely acknowledgment of patient call bells.16.# Demonstrates the ability to float to different patient care units and function effectively in various situations. 17.# Answers telephone/intercom calls politely and communicates information to the appropriate personnel/family in a timely manner.
18.# Orders supplies, processes work orders, enters charges, and performs other coordinating activities to maintain unit operations while keeping department records updated.
19.# #As delegated, assists in making phone calls regarding staffing issues as determined by matrix/unit needs as directed by Nurse Manager/Supervisor or Clinical Charge Designee 20.# Maintains accurate patient information on the unit whiteboard.
21.# Accurately enters weekly schedules (both electronic and paper), updating them as changes occur; develops interventions to address identified issues.
22.# When supporting the telemetry function as assigned, must demonstrate competency in interpreting dysrhythmias, running and posting rhythm strips at specified times, communicating dysrhythmia information to the appropriate nurse promptly, and maintaining logs related to telemetry.
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