General Service Technician

4 weeks ago


Wilbraham, Massachusetts, United States Monro Inc. Full time
Job Description

At Monro Inc., we are seeking a skilled General Service Technician to join our team. As a key member of our service team, you will be responsible for performing routine vehicle repairs and maintenance services in accordance with company standards and manufacturer specifications.

Responsibilities:

  • Perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
  • Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
  • Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
  • Consistently complete Monro's Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
  • Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
  • Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
  • Consistently perform service(s) in accordance with Monro's safety standards including but not limited to Monro's Wheel Torque, Oil safety and compliance procedures.
  • Test drive vehicles in accordance with Monro's Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws.
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
  • Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
  • Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

Qualifications:

  • High School Diploma or equivalent is preferred.
  • Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer's vehicles to conduct test drives.
  • Required to own a basic set of tools or participate in Monro's tool purchase program.

About the Role:

This is a full-time or part-time hourly position based on the needs of the business. The General Service Technician is responsible for delivering exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.


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