General Service Technician
4 weeks ago
At Monro Inc., we are seeking a skilled General Service Technician to join our team. As a key member of our service team, you will be responsible for performing routine vehicle repairs and maintenance services in accordance with company standards and manufacturer specifications.
Responsibilities:
- Perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
- Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
- Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
- Consistently complete Monro's Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
- Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
- Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
- Consistently perform service(s) in accordance with Monro's safety standards including but not limited to Monro's Wheel Torque, Oil safety and compliance procedures.
- Test drive vehicles in accordance with Monro's Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws.
- Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
- Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
- Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
Qualifications:
- High School Diploma or equivalent is preferred.
- Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.
- Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer's vehicles to conduct test drives.
- Required to own a basic set of tools or participate in Monro's tool purchase program.
About the Role:
This is a full-time or part-time hourly position based on the needs of the business. The General Service Technician is responsible for delivering exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.
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