Product Support Specialist

4 weeks ago

Burlington, Massachusetts, United States State Street Corporation Full time
Job Summary

We are seeking a highly skilled Product Support Specialist to join our team at State Street Corporation. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers in the Fixed Income and Derivative space.

Key Responsibilities
  • Respond to customer requests for technical assistance via phone, email, or in-person support.
  • Diagnose software issues and recommend effective solutions.
  • Analyze problems, answer questions, and provide training related to our software.
  • Identify and test workarounds for bugs or deficiencies in the software.
  • Research issues dealing with third-party software.
  • Follow established procedures and methods when responding to customer requests or inquiries.
  • Conduct research on questions and issues using available information resources and other product specialists.
  • Contribute to the continuous enhancement and improvement of support processes and methods.
  • Successfully handle sensitive issue-related situations that affect the perception of how CRD resolves customer problems.
  • Manage special projects as required.
  • Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
Requirements
  • Bachelor's degree in a technical field such as Finance, Economics, Financial Engineering, Mathematical Finance, or another relevant field.
  • MBA or CFA or FRM is preferable.
  • 3-5 years of overall work experience in the world of Financial Technology.
  • Medium to advanced fixed income instruments derivative products knowledge.
  • Thorough understanding of Trade Life Cycle and System Development Life Cycle.
  • Experience in the Charles River application or any OMS/EMS is preferred.
  • Prior trading support, Middle and Back Office Operations, Fund Accounting, or Trading experience is highly preferred.
  • Advanced working knowledge of Fixed Income, Derivative, and Equity financial instruments.
  • Strong communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders.
  • Strong analytical skills including process analysis. Very strong interest in the underlying detail of the analysis is a must.
  • Demonstrate excellent process and project management skills.
  • Ability to organize, prioritize, balance key tasks, and manage time effectively.
  • Comfortable facilitating project working groups and possesses strong data gathering skills.
  • Must be customer-driven, have the ability to work within a team environment, and be focused on providing a high-quality service to the customer.
  • Basic SQL skills.
About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading, and investment management to institutional clients.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance, and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.

We truly believe our employees' diverse backgrounds, experience, and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program, and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer. Discover more at www.StateStreet.com/careers

Salary Range: $90,000 - $142,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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