Centralized Diagnostic Technician

6 months ago

Annapolis, United States MileOne Autogroup Full time

Job Description

Mercedes-Benz of Annapolis is the home of premier automotive technicians, and we are looking for an experienced Mercedes-Benz technician to take on the salary role of Centralized Diagnostic Technician for our Service Team.

Experience Everything MileOne has to Offer:
- Competitive compensation
- Great opportunities for advancement
- Positive, success-driven work environment

Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.

MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program, and more.

Summary:
The Centralized Diagnostic Technician ensures that repairs are performed correctly and efficiently by qualified automotive technicians and that the service department maintains a consistently high level of customer satisfaction.

Essential Duties:
- Motivates qualified automotive technicians.
- Assists automotive technicians on the team in developing their skills.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Ensures that all repairs are assigned to technicians in an equal and fair manner.
- Provides technical support for technicians when necessary.
- Ensures repairs are charged out correctly.
- Checks the progress of each repair order throughout the day.
- Maintains high-quality service repairs and minimizes comebacks.
- Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Road tests vehicles to quality-check work performed.
- Accounts for all documents; ensures that none are missing and all are processed correctly.
- Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
- Ensures the proper care, storage, and inventory of special roles.
- Keeps abreast of new equipment and tools available and recommends purchases. Attends managers' meetings as requested.
- Maintains a safe work environment.

Qualifications:
- 5+ years experience as an automotive service technician.
- Successful completion of MBUSA CDT program.
- Strong technical problem-solving and customer service skills
- Demonstrated leadership skills.

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