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Client Services Specialist

2 months ago

Westminster, California, United States Kelly Duong - State Farm Agent Full time
Position OverviewJob Highlights:
  • Career advancement opportunities
  • Paid leave benefits
  • Comprehensive training programs

ROLE SUMMARY:
As a Client Engagement Representative at Kelly Duong - State Farm Agent, you will play a pivotal role in creating outstanding client interactions that contribute to the success of our insurance agency. Your meticulous attention to detail, strong customer service abilities, and genuine desire to assist others make you an excellent candidate for this position. You will grow professionally while addressing client inquiries, collaborating with fellow team members, and proactively identifying the needs of the community you serve.

We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek in our team. We foresee opportunities for internal advancement for candidates who demonstrate ambition and a sales-oriented mindset.

KEY RESPONSIBILITIES:
  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Implement a customer-focused, needs-based review process to inform clients about their insurance choices.
  • Utilize effective communication skills to meet customer needs while fostering business growth.
REQUIREMENTS:
  • Commitment to exceptional customer service
  • Able to engage effectively with clients, addressing their questions and anticipating their needs.
  • Bilingual in Vietnamese is essential
  • Proactive approach to problem-solving
COMPENSATION AND BENEFITS:
  • Hourly wage plus commission/bonus structure
  • Potential for growth and advancement within the agency
  • Paid time off for vacations and personal/sick days
  • Valuable experience for career development