Technology Support Specialist

3 days ago

Atlanta, Georgia, United States Cortland Company Full time
Job Overview:


As a Technology Support Specialist at Cortland, you will play a critical role in delivering hands-on support to our communities and support centers. Your expertise will be essential in ensuring the optimal performance of computer hardware and software, network equipment, and low-voltage hardware.


Key Responsibilities:
Install, diagnose, repair, maintain, and upgrade computer hardware and software to ensure optimal workstation performance; complete additional projects as assigned
Diagnose, recommend, and sometimes repair low-voltage technology issues such as cameras, gates, meters, and general wiring
Maintain technical competence through self-study, provided trainings, and attending meetings that provide updated information about the current computing environment
Diagnose, repair, and maintain network hardware and wiring to ensure optimal network performance and coverage
Show proficiency in documenting systems, setups, and procedures

Requirements:
Associates or Bachelors degree; equivalent work experience acceptable
A+, Network+, MCDST, Dell, Apple, and other related certifications preferred
Excellent verbal and written communication skills; superb customer service and interpersonal skills
Superior critical thinking and problem-solving skills
Desire to learn new technologies
Ability to work both independently and within a team environment; experience working as part of a project team a plus
In-depth knowledge of Windows and Mac OS X operating systems as well as Office applications; capability to install, configure, and troubleshoot each operating system
Working knowledge of Active Directory
Familiarity with mobile device hardware and software (iOS, Android, Windows Phone, etc.)

Why Join Cortland:
Cortland is an equal opportunity employer, and we are committed to creating a diverse and inclusive workplace. We believe in a better life where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email or call Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

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