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Telecom Specialist 3
2 months ago
**Job Summary**
Vtal Technology Solutions LLC is seeking a highly skilled Telecom Specialist 3 to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support in the areas of audio video conference management and endpoint support.
Key Responsibilities:
- Provide technical support for audio video conference management using Webex, with a focus on complex technical issues.
- Assist users with basic to complex audio video support, including troubleshooting and resolving technical issues.
- Collaborate with cross-functional teams to resolve technical issues and improve overall customer experience.
- Stay up-to-date with the latest technologies and trends in audio video conference management and endpoint support.
Requirements:
- Five (5) years of experience in audio video conference management and support using Webex.
- Proven track record of providing expert-level technical support in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
