Technology Support Specialist
1 week ago
As a Technology Support Specialist at Cortland, you will play a critical role in delivering hands-on support to our communities and support centers. Your responsibilities will include installing, diagnosing, repairing, maintaining, and upgrading computer hardware and software to ensure optimal workstation performance. You will also diagnose, recommend, and sometimes repair low voltage technology issues such as cameras, gates, meters, and general wiring.
You will maintain technical competence through self-study, provided trainings, and attending meetings that provide updated information about the current computing environment. Additionally, you will diagnose, repair, and maintain network hardware and wiring to ensure optimal network performance and coverage.
You will be responsible for documenting systems, setups, and procedures, and maintaining an onsite presence at communities 75% of the time. You will collaborate effectively with team members to identify problems and work towards solutions, and take responsibility for user account changes, technology policy application, and automation as required.
You will also troubleshoot problems with local and network printers and print queues, fix problems with server hardware and phone system, and field requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with Service Level Agreements and departmental expectations.
As a Technology Support Specialist, you will have the opportunity to make a significant impact on our organization by providing technical support and solutions to our communities and support centers.
Requirements:
- Associates or Bachelors degree; equivalent work experience acceptable
- A+, Network+, MCDST, Dell, Apple, and other related certifications preferred
- Excellent verbal and written communication skills; superb customer service and interpersonal skills
- Superior critical thinking and problem-solving skills
- Desire to learn new technologies
- Ability to work both independently and within a team environment; experience working as part of a project team a plus
- In-depth knowledge of Windows and Mac OS X operating systems as well as Office applications; capability to install, configure, and troubleshoot each operating system
- Working knowledge of Active Directory
- Familiarity with mobile device hardware and software (iOS, Android, Windows Phone, etc.)
About Cortland:
Cortland is an innovative leader in multifamily, with a commitment to creating, reimagining, and managing apartment communities for residents nationwide. We are headquartered in Atlanta, GA, with communities and regional offices all over the country, as well as overseas. Our success is fueled by our belief in a better life where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations.
We are an equal opportunity employer, and we are proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
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