Block Advisors Multi-Unit Team Leader 2 Position

3 weeks ago

Bellevue, Washington, United States H&R Block Full time
Job Summary:

As a Block Advisors Multi-Unit Team Leader 2, you will be responsible for leading a team of associates in multiple offices, providing exceptional client experiences, and driving office growth objectives. This role requires strong leadership and management skills, as well as the ability to build a high-performing team environment.

Key Responsibilities:
  • Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
  • Build an engaging team environment across all offices by training and coaching associates while holding them accountable to execute on Service Standards and recognizing outstanding associate contributions
  • Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
  • Assist the DGM in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required
  • May prepare up to 75 tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

Requirements:
  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course 1 (if preparing tax returns)

About H&R Block:

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a positive experience for our associates.

We offer a range of benefits, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan. We also provide opportunities for professional growth and development, as well as a supportive and inclusive work environment.

At H&R Block, we value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and valued.

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