Service Advisor

3 weeks ago


Bellevue, Washington, United States Tesla Full time

Job Summary:

Tesla is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for delivering exceptional customer service and technical expertise in servicing vehicles.

Key Responsibilities:

  • Provide exceptional customer service by promptly addressing inquiries and concerns.
  • Assess technical issues and offer solutions over the phone when possible.
  • Accurately document customer concerns and data into the Dealer Management System.
  • Conduct transactions and guide customers through corrections.
  • Keep customers informed with completion times and provide regular updates.

Requirements:

  • Knowledge of vehicle maintenance and repair methods.
  • Ability to follow verbal and written instructions with meticulous attention to detail.
  • Proactive willingness to learn emerging automotive technologies.
  • Ability to manage multiple priorities in order to meet business critical deadlines.

Benefits:

  • Competitive pay.
  • Aetna PPO and HSA plans.
  • Family-building, fertility, adoption and surrogacy benefits.
  • Dental and vision plans.
  • 401(k) with employer match.
  • Employee Assistance Program.
  • Sick and Vacation time.

Expected Compensation:

Service Advisor - $28.78/hour, $31.92/hour, $35.34/hour.


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