Service Advisor
3 weeks ago
Job Summary:
Tesla is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for delivering exceptional customer service and technical expertise in servicing vehicles.
Key Responsibilities:
- Provide exceptional customer service by promptly addressing inquiries and concerns.
- Assess technical issues and offer solutions over the phone when possible.
- Accurately document customer concerns and data into the Dealer Management System.
- Conduct transactions and guide customers through corrections.
- Keep customers informed with completion times and provide regular updates.
Requirements:
- Knowledge of vehicle maintenance and repair methods.
- Ability to follow verbal and written instructions with meticulous attention to detail.
- Proactive willingness to learn emerging automotive technologies.
- Ability to manage multiple priorities in order to meet business critical deadlines.
Benefits:
- Competitive pay.
- Aetna PPO and HSA plans.
- Family-building, fertility, adoption and surrogacy benefits.
- Dental and vision plans.
- 401(k) with employer match.
- Employee Assistance Program.
- Sick and Vacation time.
Expected Compensation:
Service Advisor - $28.78/hour, $31.92/hour, $35.34/hour.
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