Luxury Building Ambassador

4 days ago


Baltimore, Maryland, United States Questar Properties Inc. Full time
Job OverviewThe Luxury Building Ambassador role at Questar Properties Inc. offers a unique opportunity to provide exceptional customer service and create memorable experiences for residents and guests.

Estimated Salary: $45,000 - $60,000 per year.

Key Responsibilities
  • Greet prospects, guests, and residents with a smile, setting the tone for a positive interaction.
  • Answer phone calls and email requests for maintenance or services, taking prompt action to resolve issues.
  • Utilize security screens to monitor entry and exit points, ensuring a safe environment.
  • Secure packages and dry cleaning for residents, retrieving items upon request.
  • Develop rapport with residents, learning their preferences and exceeding expectations.
  • Notify relevant parties when vendors are on-site, maintaining smooth operations.
  • Escort prospects to the waiting area or leasing office, providing a warm welcome.
Requirements
  • Experience in hospitality or a related field, demonstrating excellent communication skills.
  • Ability to work independently with minimal supervision, adapting to changing priorities.
  • Strong interpersonal and customer service skills, handling stressful situations professionally.
  • A minimum of two years' experience in concierge or equivalent work, with a high school diploma required.
  • PREFERRED: A four-year Bachelor's Degree in a relevant field from an accredited university.


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