Restaurant Operations Manager

3 weeks ago


Indianapolis, Indiana, United States Won't Stop Hospitality Inc Full time

Job Type: Full-time

Description:

As a General Manager for Won't Stop Hospitality, Inc., you will be responsible for overseeing all aspects of the restaurant, including front-of-house and back-of-house personnel. This includes managing and developing staff, scheduling, communicating, and enforcing policies and standards. You will have full knowledge of the menu, recipes, inventories, and processes. Your role will involve supervising the execution of and overseeing all FOH/Kitchen operations, ensuring all standards of quality and service are met. You will also be responsible for continually developing employees through training and follow-up. Additionally, you will manage all scheduled shifts for appropriate coverage to ensure guest satisfaction. Financially, you will be responsible for all aspects of the restaurant's operations. Key traits for this role include leadership, fluid communication skills, conflict resolution, and a passion for coaching and developing staff, all while working in a high-volume restaurant environment.

Responsibilities:

  • Responsible for the physical, technical, administrative, and overall execution of daily Front of House Operations.
  • Works with the Management Team to establish performance metrics, evaluate productivity, and provide support to staff.
  • Must plan ahead and prioritize tasks to ensure workload is balanced and urgent situations are dealt with immediately.
  • Will work with the Management Team to complete administrative duties such as scheduling, ordering, and inventory.
  • Organize, delegate, and lead shifts to ensure the best customer experience.
  • Manage and maintain safe work conditions.
  • Follow instructions provided by Won't Stop Hospitality, Inc. Executive Team.
  • Effectively communicate the Won't Stop Hospitality, Inc. vision to all staff members as relayed by Martha Hoover.
  • Comply with nutrition, sanitation, and industry-specific safety and sanitation guidelines and best practices.
  • Will assist with all necessary steps of service, including food running, pre-bussing, seating, and other tasks required to maintain the Won't Stop Hospitality, Inc. quality of service.
  • Communicate well with kitchen staff regarding ticket times, special dietary requests, and other necessary items.
  • Clean as you go mentality.
  • Adhere to the Won't Stop Hospitality, Inc. employee handbook and Martha's Book of Rules at all times.
  • Other duties as assigned.

Requirements:

  • Strong supervisory and leadership skills.
  • Excellent interpersonal skills with a focus on customer service.
  • Excellent organizational skills and attention to detail.
  • Ability to prioritize tasks and delegate them to staff when appropriate to help develop their skills and service standards.
  • Familiarity with food handling, safety, and other restaurant guidelines.
  • Proficient with relevant company software, including G Suite, Microsoft Office, Shiftnote, Aloha, and Foodager.
  • Mastery of POS functions, with the ability to make necessary adjustments and maintain pertinent operations.
  • Ability to motivate staff, inspire teamwork, and generate energy and enthusiasm during all business cycles.
  • Comfortable working independently, collaboratively, and as a team leader.


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