Customer Care Specialist

2 days ago

Michigan Center, Michigan, United States MSX International Full time
Customer Care Analyst

MSX International is seeking a highly motivated and adaptable Customer Care Analyst to join our team. As a key member of our Customer Experience department, you will play a critical role in reducing buybacks and improving customer satisfaction.

Key Responsibilities:
  • Manage customer care cases for vehicles at risk alert.
  • Proactively gather information and feedback on vehicles at risk to identify root cause and address issues through the appropriate stakeholders.
  • Review goodwill claims appeals and provide feedback/authorize as necessary.
  • Assist Customer Care and CRT Teams with specific requests along with "Cash & Keep" negotiations used specifically to avoid buybacks.
  • Focus on retaining customers within the Stellantis family when trading out a problem vehicle.
  • Identify potential issues using the call center process and provide feedback to continuously improve the process.
  • Identify and address dealer process issues to improve and follow up with BPS to ensure change.
Requirements:
  • Highly motivated, adaptive, and autonomous with a history of delivering results.
  • Ability to communicate clearly and concisely in both written and verbal forms.
  • Ability to quickly identify and resolve issues.
  • Familiarity with the Stellantis products and services is a plus.
  • Capable of understanding and relating to customers' emotions and perspectives.
  • Ability to remain calm and professional, especially when dealing with frustrated customers.
  • Ability to handle different situations and adapt to changes in products and policies.
  • Capable of working well with other departments to provide comprehensive solutions.
  • Ability to understand and use customer feedback to improve future experiences.
  • Ability to address customer inquiries in a timely manner.
  • Ability to listen to customers without interrupting and letting them express their thoughts fully.
  • Ability to mediate disputes between customers and team members.
  • Ability to analyze data and create custom reports.
  • Ability to work independently and manage a progressive workload in a fast-paced environment.
What We Offer:
  • Hybrid work environment and empowered team culture.
  • A full-time position with benefits effective the first of the month following 30 days of employment.
  • Health and Wellness benefits include Healthcare, Rx, Dental, and Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, paid time off, and employee discounts.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veteran status, age, or any other characteristic protected by law.

  • Youth Care Specialist

    3 days ago

    Michigan Center, Michigan, United States Highfields Full time

    Job Title: Juvenile Youth Specialist - Part-TimeHighfields is seeking a dedicated and compassionate Juvenile Youth Specialist to join our team. As a key member of our staff, you will play a vital role in supporting the daily care and treatment of juvenile adolescent males.About the Role:This part-time position involves working 16-32 hours weekly, with the...

  • Youth Care Specialist

    1 day ago

    Michigan Center, Michigan, United States Highfields Full time

    Job SummaryWe are seeking a dedicated and compassionate Youth Care Specialist to join our team at Highfields. As a key member of our staff, you will play a vital role in supporting the daily care and treatment of juvenile adolescent males.Key ResponsibilitiesProvide direct interaction and teaching to youth, promoting positive relationships and helping them...

  • Financial Services Specialist

    4 weeks ago

    Michigan Center, Michigan, United States Golden Reserve LLC Full time

    Join Our Team as a Client Services SpecialistGolden Reserve LLC is seeking an experienced Client Services Specialist to join our team. As a Client Services Specialist, you will play a critical role in managing our client sales process, delivering exceptional customer service, and facilitating insurance application execution.Key Responsibilities:Manage client...

  • Account Specialist

    4 weeks ago

    Michigan Center, Michigan, United States American 1 Credit Union Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Account Specialist to join our team at American 1 Credit Union. As an Account Specialist, you will be responsible for delivering exceptional member experiences through a wide range of teller-based transactions, including receiving and dispensing funds.Key Responsibilities:Engage with members...

  • Certified Nursing Assistant

    1 month ago

    Michigan Center, Michigan, United States Jackson County Medical Care Facility Full time

    About the RoleWe are seeking a dedicated and compassionate Certified Nursing Assistant to join our team at Jackson County Medical Care Facility. As a Care Partner, you will play a vital role in providing direct care and personal services to our Elder residents.ResponsibilitiesProvide high-quality care and support to Elders, including assistance with...

  • IT Support Specialist

    1 month ago

    Michigan Center, Michigan, United States Davenport University Full time

    {"title": "IT Support Specialist", "content": "Job SummaryDavenport University is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide technical support to our students, faculty, and staff, ensuring they have a seamless experience with our technology systems.ResponsibilitiesProvide Level One...

  • Customer Support Specialist

    3 days ago

    Center Line, Michigan, United States Fullsteam Operations LLC Full time

    Customer Support SpecialistAt Fullsteam Operations LLC, we're seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Provide timely and professional support to customers via phone, email, and...

  • Relationship Development Specialist

    3 weeks ago

    Michigan Center, Michigan, United States Openlane Full time

    About UsAFC (Automotive Finance Corporation) is a subsidiary of OPENLANE, a leading provider of finance solutions for independent car dealers. Our mission is to fuel the entrepreneurial dream in our community by providing innovative financing solutions that empower dealers to grow their businesses.Job SummaryWe are seeking a Relationship Specialist to join...

  • Cardiovascular Specialist

    2 days ago

    Michigan Center, Michigan, United States Ascend Medical Staffing Full time

    Job Summary:We are seeking a skilled Cardiovascular Specialist to join our team at Ascend Medical Staffing.Key Responsibilities:Provide expert care to patients with cardiovascular conditionsPerform diagnostic and interventional proceduresCollaborate with other healthcare professionals to ensure high-quality patient careRequirements:Board certification in...

  • Technical Client Service Specialist

    3 weeks ago

    Michigan Center, Michigan, United States Fast Switch Full time

    Job Title: Technical Client Service Specialist Job Summary: We are seeking a highly skilled Technical Client Service Specialist to join our team at FastTek Global. As a Technical Client Service Specialist, you will serve as the first point of contact for technical support requests from district staff and students. You will provide efficient, professional,...

  • Psychiatry Specialist

    1 month ago

    Michigan Center, Michigan, United States Pacific Companies, Inc. Full time

    Psychiatry Opportunity in Central MichiganWe are seeking a skilled Psychiatry Specialist to join our team at a not-for-profit hospital in central Michigan. As a member of our comprehensive team, you will provide psychiatric services on our acute care campus.Key Responsibilities:Provide C & L psychiatric services on an acute care campusCollaborate with a...

  • Customer Service Specialist

    4 weeks ago

    Center Line, Michigan, United States Binson's Hospital Supplies Inc. Full time

    Job OpportunityWe are seeking a highly skilled and dedicated individual to join our team as a Customer Service/Respiratory Specialist at Binson's Medical Equipment & Supplies Inc.Key Responsibilities:Provide exceptional customer service to respiratory patients, ensuring a positive experience and addressing their needs in a timely manner.Teach patients the...

  • Cardiovascular Specialist

    3 days ago

    Michigan Center, Michigan, United States Ascend Medical Staffing Full time

    Job OpportunityWe are seeking a skilled Cardiovascular Specialist to join our team at Ascend Medical Staffing.Job Summary:The successful candidate will be responsible for providing high-quality patient care in an outpatient clinic setting, with a focus on cardiovascular health.Key Responsibilities:Perform diagnostic cardiac catheterizationsConduct inpatient...

  • Cardiovascular Specialist

    3 days ago

    Michigan Center, Michigan, United States Ascend Medical Staffing Full time

    Job OpportunityWe are seeking a skilled Cardiovascular Specialist to join our team at Ascend Medical Staffing.Job Summary:The successful candidate will be responsible for providing high-quality patient care in an outpatient clinic setting, with a focus on diagnostic cardiac catheterizations and inpatient rounding.Key Responsibilities:Perform diagnostic...

  • Neurology Physician Specialist

    3 days ago

    Michigan Center, Michigan, United States MedExcellence Full time

    MedExcellence is actively working with a healthcare facility in Michigan to fill a locum tenens physician position specializing in neurology.Benefits of working with MedExcellence:Experienced consultants dedicated to providing exceptional service.Competitive compensation and comprehensive benefits package.Paid travel and housing arrangements.Malpractice...

  • Pediatric Endocrinology Specialist

    4 weeks ago

    Michigan Center, Michigan, United States Physician Empire Full time

    Join Our Pediatric Endocrinology TeamWe are seeking a skilled Pediatric Endocrinology Specialist to join our growing medical team at Physician Empire. As a key member of our endocrinology department, you will have the opportunity to establish a general pediatric endocrine practice in our thriving community.Practice OverviewOur practice is primarily...

  • IT Support Specialist

    4 weeks ago

    Michigan Center, Michigan, United States Davenport University Full time

    Job SummaryWe are seeking a highly skilled and personable IT Support Specialist to join our team at Davenport University. As a Help Desk Technician, you will be responsible for providing top-notch technical support to our students, faculty, and staff.Key ResponsibilitiesProvide Level One Help Desk Support to approximately 3000 users.Offer phone and email...

  • Pediatric Endocrinology Specialist

    4 weeks ago

    Michigan Center, Michigan, United States Physician Empire Full time

    Join Our Pediatric Endocrinology TeamWe are seeking a skilled Pediatric Endocrinology Specialist to join our growing medical team at Physician Empire. As a key member of our endocrinology department, you will have the opportunity to establish a general pediatric endocrine practice in our thriving community.Practice OverviewOur practice is primarily...

  • Product Support Specialist

    4 weeks ago

    Michigan Center, Michigan, United States Hays Recruitment Full time

    Product Support Technician/Technical Support & Installation TechWe are seeking a highly skilled and detail-oriented Technical Support and Installation Specialist to join our team at Hays Recruitment.Key Responsibilities:Telematics and DVR Setup: Set up telematics devices, configure Mobile DVRs, and provision products.Database and SIM Management: Manage...

  • Quality Assurance Specialist

    3 days ago

    Michigan Center, Michigan, United States Zobility Full time

    Aerospace Quality Assurance SpecialistWe are seeking a highly skilled NDT Auditor to join our team at Zobility, a workforce management and staffing division of RGBSI. As a leading provider of multi-national staffing solutions, we offer attractive compensation and benefits to our employees.Key Responsibilities:Conduct on-site inspections and audits to ensure...