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Event Fulfillment Coordinator

2 months ago

Miami, United States seatsnob Full time

We are seeking a dedicated on-site Ticket Operations Specialist to enhance the efficiency of our sports and entertainment ticket resale enterprise.

The primary responsibility of this role is to oversee a multifaceted ticket fulfillment system. This position demands meticulous attention to detail and a commitment to operational excellence.

The ideal candidate will possess patience and persistence, along with a background in administration and operations. Furthermore, this role requires a high degree of motivation, a robust work ethic, and a strong sense of ownership.

Key Responsibilities

  • Manage and input inventory utilizing processing and point-of-sale software solutions
  • Prioritize and execute all incoming ticket transactions across various platforms to ensure timely and accurate order fulfillment
  • Oversee and reconcile ticket inventory
  • Facilitate ticket transfers upon request
  • Monitor the upcoming fulfillment pipeline and address inventory availability challenges
  • Maintain collaborative relationships with customer support teams across multiple ticketing platforms
  • Coordinate with a remote back-office team
  • Resolve administrative challenges by analyzing data and proposing effective solutions
  • Reconcile credit card transactions and manage refunds
  • Assist with special projects and provide support to the team as necessary

Qualifications

  • Digitally proficient and capable of thriving in a team-oriented environment
  • Outstanding organizational, operational, and time management skills, with a keen eye for detail
  • Proactive, self-motivated, and innovative thinker
  • Excellent communication abilities
  • Adaptable and cooperative team player
  • Demonstrates a sense of urgency and a commitment to exceeding expectations in all aspects of the role