Senior Cyber Security Operations Coordinator

23 hours ago


Raleigh, North Carolina, United States SilverSky Full time
About the Role

At SilverSky, we are seeking a highly skilled and motivated Senior Cyber Security Operations Coordinator to join our team. This is a unique opportunity to work with a global leader in cyber security and contribute to the development of innovative solutions.

Job Responsibilities
  • Technical Expertise: The Senior Cyber Security Operations Coordinator will be responsible for calibrating standard deployment procedures and technical expertise, ensuring seamless execution of customer projects.
  • Collaboration: You will work closely with various departments, including Sales/Account Management, Product Development, Operations, and Support, to facilitate timely problem resolutions and improve overall project delivery.
  • Documentation: You will maintain accurate internal and external guides, ensuring that all documentation is up-to-date and easily accessible.
  • Troubleshooting: As the go-to-person for technical issues, you will troubleshoot problems efficiently and effectively, minimizing downtime and ensuring business continuity.
Key Performance Indicators (KPIs)
  • Project Delivery: Ensure timely completion of projects, meeting contract specifications and project standards.
  • Client Satisfaction: Maintain high levels of client satisfaction through excellent communication, prompt issue resolution, and proactive support.
  • Team Performance: Manage and develop team members' technical skills, soft skills, and moral, ensuring they are well-equipped to handle complex tasks and responsibilities.
Requirements
  • Education: Bachelor's Degree
  • Experience: At least 2-3 years related work experience in account/order management and customer service/technical support in a multi-cultural environment
  • Skills:
    • Excellent written and oral communication skills
    • Excellent organizational and time management skills
    • Displays high level of maturity and business ethics, professional integrity, problem-solving, and decision-making skills
    • Ability to perform independently on multiple tasks under minimum supervision
    • Ability to comprehend business processes with above-average comprehension and analytical skills
    • Excellent customer service skills and account management skills
  • Certifications:
    • Certificate/License in any Exchange or O365 system is an advantage
Compensation and Benefits

We offer a competitive salary range of $85,000 - $110,000 per annum, depending on experience, plus additional benefits, including health insurance, retirement plans, and opportunities for professional growth and development.



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