Contact Center Specialist

5 days ago


Kent, Washington, United States AtWork Group Full time

Overview:

We are seeking an experienced Contact Center Specialist to join our team at AtWork Group. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients. If you have a proven track record of success in customer-facing roles and are passionate about delivering exceptional experiences, we encourage you to apply. Our estimated salary for this position is $50,000 - $60,000 per year, based on experience and qualifications.

Key Responsibilities:

  • Manage customer interactions via phone, email, and other channels.
  • Analyze and resolve customer complaints in a timely and professional manner.
  • Provide accurate information about products and services.
  • Process customer orders and requests efficiently.
  • Maintain accurate records of customer interactions.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • Able to work calmly under stress and maintain professionalism when dealing with upset customers.

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