Desktop Support Specialist
4 days ago
Job Summary:
We are seeking a highly skilled Desktop Support Technician to join our team at A3 Staffing Solutions. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and hardware are running smoothly and efficiently.
Key Responsibilities:
- Provide technical support for Windows OS and Microsoft Office Suite in an enterprise environment
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
- Support and maintain user account information, including rights, security, and systems groups
- Train employees and identify, analyze, and repair product failures
- Determine and recommend products or services that best fit customers' needs
- Imaging and image recovery, break/fix repairs on desktops and laptops, and install/reinstall software packages and updates
- Support of wireless devices and WiFi and VPN connections
- Provide exceptional customer service skills
Requirements:
- 8-5 Monday-Friday, no on-call
- Ability to setup, configure, and add all hardware
- Assist Corporate Desk Side Support technicians with large IMACs
- Documents, maintains, upgrades, or replaces hardware and software systems
About Us:
We are committed to delivering exceptional services and professionals with proven work ethics and processes. Our company values include providing an exceptional client experience, delivering on our commitments, building trust by thinking and acting with integrity, and creating an environment that inspires innovation.
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