Senior Customer Support Specialist

2 weeks ago


Stanford, California, United States Collabera Full time
Job Overview
Collabera is seeking a skilled Customer Service Telecommunications Agent to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical assistance to clients across various industries.

In this role, you will work closely with our clients to understand their needs and provide tailored solutions to meet their requirements. You will also be responsible for handling incoming calls, resolving issues, and escalating complex problems to senior technicians as needed.

We are looking for a highly motivated and customer-focused individual who is passionate about delivering excellent service and ensuring customer satisfaction. If you have a strong desire to help others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Provide exceptional customer service and technical assistance to clients via phone and email.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Escalate complex problems to senior technicians as needed.
  • Work collaboratively with internal teams to ensure seamless delivery of services.
  • Maintain accurate records of customer interactions and issues.


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