IT Systems Specialist

5 days ago

Norfolk, Virginia, United States US Oncology Network-wide Career Opportunities Full time
Job Title: IT Systems Specialist

US Oncology Network-wide Career Opportunities is seeking an IT Systems Specialist to support practice operations based out of our Norfolk location.

Job Summary:

The IT Systems Specialist will be the primary point of contact for all IT-related issues and inquiries, ensuring that all incidents are resolved promptly and efficiently.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, or in-person and remotely to resolve hardware, software, and network issues.
  • Diagnose and resolve complex IT problems related to desktops, laptops, printers, scanners, network connectivity, telephone systems, video-conference systems, and software applications.
  • Administer, configure, and maintain various IT systems, including operating systems, network infrastructure, email systems, wireless connectivity, VPN, and security software.
  • Install, upgrade, and maintain hardware components, mobile devices, software applications, and operating systems across the organization's network.
  • Create, modify, and delete user accounts, ensuring proper access privileges and security measures are in place.
  • Document IT systems, procedures, and troubleshooting steps to facilitate knowledge sharing and improve efficiency.
  • Track and manage IT assets, including hardware, software licenses, and warranties, ensuring compliance with organizational policies and procedures.
Requirements:
  • Minimum three (3) years experience in support of Windows-based systems and other business applications, preferably in a healthcare environment.
  • A bachelor's degree in computer science, information technology, or a related field is preferred.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, Telecommunication system, hardware, or other related certifications) are preferred.
Preferred Qualifications:
  • Experience in support of enterprise resource planning systems, standard desktop applications (MS Office, TEAMS, SharePoint, computer upgrades, internet browsers, email) associated hardware platforms and peripherals, remote troubleshooting, mobile computing, and troubleshooting network connectivity.
Technical Skills:
  • Strong knowledge of computer hardware, software, networks, and operating systems.
  • Proficiency in troubleshooting and resolving IT-related issues.
Competencies:
  • Excellent verbal and written communication skills to effectively interact with end-users and convey technical information clearly and concisely.
  • Strong analytical and problem-solving skills to diagnose and resolve complex IT issues.
  • A customer-focused approach with the ability to provide exceptional technical support to end-users, ensuring their satisfaction.
  • Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
  • Ability to collaborate effectively with other IT professionals and stakeholders to achieve common goals.
  • Flexibility to adapt to changing technologies, work demands, and business needs.
  • Strong attention to detail to ensure accuracy and precision in performing tasks and documenting information.
  • Knowledge of IT security best practices and willingness to adhere to and enforce security policies and procedures.

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