Benefit Programs Specialist II

5 days ago

King William, Virginia, United States Virginia Jobs Full time
Job Title: Benefit Programs Specialist II

Join the Virginia Department of Social Services as a Benefit Programs Specialist II and play a critical role in determining and re-determining eligibility for financial assistance, food stamps, medical assistance, and other social services' benefit programs.

Job Summary:

The Benefit Programs Specialist II represents the full-performance level in the Benefit Programs Specialist occupational group. This position requires a working knowledge of practices of public service organizations, economic and basic human behavior, financial assistance programs, and eligibility requirements for social service assistance as outlined by State, Local, and Federal guidelines, regulations, and policies.

Key Responsibilities:
  • Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility;
  • Explains benefit programs and determines reasons and need for assistance;
  • Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods;
  • Interprets policies and procedures applicable to the various programs;
  • Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines;
  • Evaluates employability status of clients and explores potential sources of income;
  • Explains client responsibilities, rights, and program availability;
  • Refers clients to service workers as the result of overall assessment of situation;
  • Prepares reports and maintains client records;
  • Identifies possible fraud and makes appropriate referrals;
  • Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
  • Explains programs and rights/responsibilities of applicants and recipients;
  • Explores other possible sources of income;
  • Computes assistance plans;
  • Determines the amount of allowances for special circumstance items such as household equipment;
  • Identifies clearly discernible social problems and makes referrals to Social Workers;
  • Provides applicants or recipients with information about other agencies where they may go for services as needed;
  • Explains a variety of programs under the social services umbrella such as employment services, child support services, and child care services.
Requirements:
  • Working knowledge of practices of public service organizations;
  • Economic and basic human behavior;
  • Financial assistance programs sufficient to determine/re-determine eligibility for benefits;
  • Eligibility requirements for social service assistance as outlined by State, Local, and Federal guidelines, regulations, and policies;
  • Mathematics to calculate percentages, formulas, and averages to solve mathematical problems;
  • Interviewing techniques such as data collection and investigation;
  • Operating a personal computer and the associated office and agency software;
  • Communicating effectively both orally and in writing with a broad spectrum of individuals;
  • Interviewing, gathering information, re-evaluating each client's situation, and making referrals;
  • Determining a client's ownership share in situations;
  • Making mathematical computations;
  • Analyzing information and determining from a variety of sources missing information and gaps;
  • Applying common sense understanding to carry out instructions furnished in written or oral form;
  • Using various types of automated technology to establish and maintain case records, access data, reports, and manipulate data;
  • Maintaining professional ethics related to confidentiality;
  • Exercising sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions;
  • Establishing and maintaining effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.
Preferred Qualifications:
  • Prior experience working in Virginia Benefit programs offered by the Virginia Department of Social Services (VDSS);
  • English/Spanish bilingual skills;
  • Work experience with VDSS systems to include VaCMS, MMIS, SPIDeR.
Special Requirements:
  • The employment investigation may include: fingerprint checks (State Police, FBI), local agency checks; Virginia Central Registry Check; employment verification, verification of education relative to employment; and other checks required of the hiring authority;
  • Must be willing to work in a community emergency shelter in the event of a natural disaster or emergency;
  • This is not a telework position.

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