Customer Service Representative

3 weeks ago


Bristol, Tennessee, United States Teleperformance USA Full time
Job DescriptionCategory : Customer Service/Support

About Teleperformance USA

We deliver digitally powered business services to help brands streamline their business in meaningful and sustainable ways.

Our global scale and local presence allow us to support our communities, clients, and the environment.

Benefits of working with us include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

We're looking for fearless people who are inspired to deliver only the best in all that we do.

Key Responsibilities:

As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

  • Provide customer support via telephone and/or Internet.
  • Handle customer inquiries and resolve simple and basic support issues.
  • Process a high volume of customer inquiries and resolve a targeted percentage of those inquiries.
  • Troubleshoot customer problems and use tools and resources to determine how to resolve customer problems.
  • May provide guidance and/or mentoring to less experienced associates.

Requirements:

We're looking for:

  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast-paced environment
  • Ability to stay composed and objective
  • Strong listening skills

We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

We believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance USA is an Equal Opportunity Employer



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