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Customer Experience Specialist

1 month ago

Bristol, Tennessee, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.

Key Responsibilities
  • Provide guidance and support to customers throughout their car-buying journey
  • Conduct vehicle condition assessments and communicate information to buyers
  • Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including printing daily reports and maintaining transaction paperwork
Requirements
  • Demonstrate exceptional communication skills and ability to build strong relationships
  • Display confidence in self, the product, and CarMax
  • Ability to balance customer needs with business requirements
  • Strong team behaviors, including integrity, respect, inclusion, fairness, and fun
About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a team of over 25,000 associates who work together to deliver iconic customer experiences and help every associate grow their career and achieve their best.

We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer and welcomes applications from all qualified candidates.