Event Services Associate

2 weeks ago


Newport, Kentucky, United States Aeg Worldwide Inc Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Staff member at AEG Worldwide Inc.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to inquiries and resolving issues in a professional and courteous manner.
  • Process ticket orders and collect payments, ensuring accurate and efficient transactions.
  • Follow cash handling and inventory procedures to maintain the security of assets and inventory.
  • Assist guests with information, answer questions, and process requests in a timely and efficient manner.
  • Resolve customer concerns through superior customer service, utilizing common practices for resolution and escalating to supervisor when necessary.
  • Contribute to the team dynamic by assisting coworkers, maintaining facility cleanliness, and helping to develop a positive work environment.
Requirements
  • High School Diploma or equivalent required.
  • Minimum 1+ years of related work experience.
  • Excellent customer service skills.
  • Ability to work independently and in a team setting.
  • Good communication skills to effectively communicate with customers and coworkers.
  • Basic math skills.
  • Responsibility and professionalism.
  • Effective decision-making skills.
  • Demonstrated ability to work in a fast-paced environment.
  • Availability to work flexible hours, including nights and weekends.
Working Conditions

The Guest Services Staff member will work in a fast-paced environment, interacting with guests and coworkers in a professional and courteous manner. The role requires the ability to stand, walk, and climb stairs for long periods of time, as well as lift 50 lbs without assistance.

A minimum education level of: High School Diploma or its equivalency

A minimum of 1-2 years of related work experience

Ability to work in varying conditions

Ability to lift 50 lbs. without assistance

Positive attitude with superior customer service skills

Ability to stand, walk, and climb stairs for long periods of time

Previous experience working in events and knowledge of the music industry preferred

Availability to work nights, weekends, and holidays as needed according to venue schedule.



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